Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Smith

Tucson,AZ

Summary

Hospitality professional ready to enhance guest experiences. Proven track record in delivering exceptional customer service and handling front desk responsibilities efficiently. Known for excellent teamwork and adaptability in dynamic environments. Possesses strong multitasking abilities and welcoming demeanor.

Overview

11
11
years of professional experience

Work History

Front Desk Guest Agent

Miraval Arizona
11.2024 - Current
  • Front desk agent with success in creating lasting memories and bespoke experiences for high profile guests. Front desk operations which include, but are not limited to, highly detailed guest folios, billing, checking in and out, property tours, group welcomes and transportation organization. Administrative tasks to set up the next day for success. Working collaboratively with other departments including banquets, food and beverage, housekeeping, and transportation to ensure seamless transitions throughout a guest's stay. Proficiency in Opera, Resort Suites, Colleague Advantage, and other hospitality programs.

Early Childhood Registrar, Program Supervisor

Portland Jewish Academy, West Hills Montessori
04.2014 - 04.2020
  • Working in myriad educational and non-profit spaces to deliver detailed daily operations while managing teams of up to 15 people and overseeing the care and education of 200 children. Operational compliance tasks and filing which required strong organizational skills.

Education

Associate of Arts - Liberal Arts

Pima Community College
Tucson, AZ
12-2025

Skills

  • Customer focused
  • Attention to detail
  • Organized and efficient
  • Servant leadership
  • VIP guest relations
  • Flexible and enthusiastic to help

Timeline

Front Desk Guest Agent

Miraval Arizona
11.2024 - Current

Early Childhood Registrar, Program Supervisor

Portland Jewish Academy, West Hills Montessori
04.2014 - 04.2020

Associate of Arts - Liberal Arts

Pima Community College

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