Jessica Smith
Bonney Lake,WA
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Production Assistant Manager and Trainer
Westwood Manufacturing Group
Auburn
06.2018 - 04.2019
- Coach and train employees on our MRP system (E2), coordinate production/manufacturing schedules to maintain on-time delivery to customers, evaluate and respond to issues brought forth by internal and external customers, evaluate and coach employees on their performance, validate accuracy and quality check all quotes to customers and orders, validate price and lead time on orders and release to support staff for order entry, establish and maintain a good working relationship with internal and external customers, process and validate weekly payroll, obtain material quotes from vendors and order material in a timely manner to support production schedule, manage inventory of supplies on the shop floor and in the office
Scheduling Manager/Contract Admin./Trainer
Westwood Manufacturing Group
Auburn
01.2018 - 04.2019
Travel Agent and Bookkeeper
Boundless Waters Travel, LLC
Bonney Lake, WA
02.2025 - Current
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Inside Sales Representative
Herzog Glass
Tukwila, WA
06.2024 - 02.2025
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
Office Manager
BFC Architectural Metals Inc
SeaTac
04.2019 - 06.2024
- General office administration & management, receiving and answering customer inquiries by phone and email, quoting/estimating, entering, and tracking jobs through completion, managing production and delivery schedules, managing customer relationships, ordering materials, invoicing completed jobs, working closely with the General Manager, design, and production to ensure projects are completed accurately and on time, working with QuickBooks, working in a manufacturing/shop environment, reading and understanding part drawings, working in estimating, streamlining manufacturing processes
Client Account Manager II
Zones, Inc.
Auburn
09.2016 - 01.2018
- Order Fulfillment - Process orders and quotes in a timely and accurate manner, Relationship Building - Interact and build relationships with customers on a daily basis, Customer Service - Provide for Customer operational and reporting needs, Sourcing - Process, coordinate and manage to off catalog customer requests, Project Management - Conduct account planning and coordination of needs, Dedicated support for a finite customer set
Customer Service Representative/Contract Administrator
Carlisle Interconnect Technologies
Kent
05.2014 - 09.2016
- Enter sales and change order data into MRP system (SAP), validate accuracy and quality requirements for orders from my assigned customer group, respond to short flow/date acceleration requests, coordinate ship today shipping requests with our warehouse team, handle return goods authorization process according to procedure, maintain a good working relationship with customers by responding to all inquiries and complaints concerning orders, invoices, shipments, trace documents, etc
- In a courteous and efficient manner
Program Administrator
AIM Aerospace Inc.
Auburn
04.2010 - 05.2014
- Act as the main gatekeeper and liaison for all orders under two accounts, enter sales and change order data into MRP system (Vantage and Epicor), pull and upload orders from account systems including Exostar and ESIS, validate accuracy and quality check all orders, enter quotes for the Engineering and Purchasing departments, respond to short flow/date acceleration requests via email (using Outlook) and Telecon, coordinated special/last-minute shipping requests with the warehouse (expediting any order as necessary), coordinate production/manufacturing schedules to support customers' needs, maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc
- In a courteous and efficient manner
Seasonal Customer Service
Puget Sound Energy
Bothell
01.2009 - 01.2010
- Customer service, data entry, research using numerous systems
Assistant Buyer
Aero Controls
Auburn
08.2007 - 11.2007
- Temporary position purchasing parts salvaged off of decommissioned airplanes
Account Manager
TMX Aerospace
04.2005 - 03.2006
- Data entry, customer service, account maintenance, inventory management support, and customer communications
Summary
Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base.
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Skills
- Special needs travelers
- Client networking
- Travel insurance
- Company guidelines and procedures
- Administrative tasks
- Travel research
- Overseas tours
- International reservations
- Itinerary development
- Travel packages
- Air travel coordination
- Mentoring and training
- Social media
- Logistics support
- Credit card payments
- Marketing
- Itinerary planning
- Package sales
- Client relationship building
- Procurement planning
- Resourcefulness
- Vendor vetting
- Negotiation
- Quality control analysis
- New market research
- Purchase order management
- Purchasing expertise
- Manufacturing support
- Database maintenance
- Sales experience
- Materials sourcing
- Pricing
- Recordkeeping skills
- Procurement procedures
- Delivery management
- Strategic planning
- Contract negotiation
- Cost controls
- Vendor coordination
- Verbal and written communication
Certification
- CTA - Certified Travel Associate
- Evolution Travel Academy Certification
- 5 Star Service Award
- AIA Continuing Education Course - Basics of Commercial Entries and Hardware
Education
High School Diploma -
Robert A Long
Longview, WA 09.1992 - 06.1996
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 12 staff members.
- Proficiently supervised 4 production lines, oversaw materials inspection, scheduled production and conducted weekly physical inventories.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Travel Agent and Bookkeeper
Boundless Waters Travel, LLC
02.2025 - Current
Inside Sales Representative
Herzog Glass
06.2024 - 02.2025
Office Manager
BFC Architectural Metals Inc
04.2019 - 06.2024
Production Assistant Manager and Trainer
Westwood Manufacturing Group
06.2018 - 04.2019
Scheduling Manager/Contract Admin./Trainer
Westwood Manufacturing Group
01.2018 - 04.2019
Client Account Manager II
Zones, Inc.
09.2016 - 01.2018
Customer Service Representative/Contract Administrator
Carlisle Interconnect Technologies
05.2014 - 09.2016
Program Administrator
AIM Aerospace Inc.
04.2010 - 05.2014
Seasonal Customer Service
Puget Sound Energy
01.2009 - 01.2010
Assistant Buyer
Aero Controls
08.2007 - 11.2007
Account Manager
TMX Aerospace
04.2005 - 03.2006
High School Diploma -
Robert A Long
09.1992 - 06.1996
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