Jessica Smith
Manager
Winston-Salem,NC
Summary
Accomplished professional and manager with a proven track record of overseeing business operations and fueling growth. Proficient in team leadership, process optimization, and customer service. Recognized for adaptability and delivering consistent results in dynamic environments. Exceptional communication and problem-solving skills, combining vast medical experience with a high level of understanding to cultivate a culture of success for ambitious long-term objectives.
Overview
25
25
years of professional experience
Work History
Business Center Manager
Office Evolution
11.2021 - Current
- Overseeing daily operations of the business center, ensuring efficiency and customer satisfaction.
- Driving increased membership with marketing initiatives, and delivery across multiple platforms, while focusing on brand awareness throughout the community.
- Monitoring trends within the industry identifying new opportunities for growth and potential threats to the business.
- Oversee facility maintenance and upgrades, creating a professional environment conducive to productivity.
- Assisted in hiring and training of team members. Sharing training initiatives with staff, fostering a culture of continuous learning and professional development.
- Increasing client satisfaction by promptly addressing concerns and providing exceptional customer service.
Certified Allergy Technician Regional Manager
American Allergies, PLLC
06.2021 - 11.2021
- Working along side the providers of Eden Internal Medicine, I successfully doubled the patient load in my first 90 days.
- Establishing an environment of trust for the providers, as well as patients, I ensured patient compliance to the allergy program, while driving up revenue for the clinic.
- Promoted a positive patient experience by addressing concerns, providing emotional support, and fostering strong relationships with each individual.
- Streamlined patient intake processes, improving workflow efficiency and patient experience.
- Collaborated with healthcare professionals to optimize patient care strategies.
- Educated patients on allergy management techniques and medication usage.
- Assisted in developing patient treatment plans based on specific allergy profiles.
Patient Care Coordinator
Blue Sky MD Health
08.2016 - 06.2021
- Supporting the success of this organization from day of opening through my tenure with BlueSky MD with exceptional customer service. I assisted in creating and maintaining an environment which fostered the 4.9 star review for the Greensboro location.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic. Often stepping into a clinical role to assist the team.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Medical Assistant / Transcriptionist
Lewit Headache & Neck Pain Clinic, PLLC
02.2009 - 03.2016
- As one of only two employees, I was responsible for every aspect of the office, both clinical and front desk administration tasks, as well as managing the transcription of medical reports, and visit notes.
- Built strong relationships with patients through effective communication skills that fostered trust in the clinic's commitment to quality care.
- Enhanced clinic efficiency by assisting the physician with routine procedures and diagnostic tests. Preparing patients for the visit with the physician by obtaining vitals, accurate medication and symptom documentation.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations.
- Created a productive work environment by maintaining excellent organizational skills while handling multiple responsibilities simultaneously under tight deadlines.
Co-Owner / HR Manager
GutterWorx
01.2000 - 01.2009
- Co-Managing fourteen employees and two locations, completing HR responsibilities, bookkeeping, tax and accounting functions.
- Oversaw inventory management to ensure optimal stock levels and minimize waste.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Developed a strong company culture, fostering teamwork and collaboration among staff members. Maintaining a 100% employee retention rate.
Education
Pharmaceutical Sales
National Assoc. of Pharmaceutical Sales
Greensboro11.2020
Bachelor's Degree - Human Resources Management
Ashford University
04.2020
Associates Degree - Applied Sciences | Medical Assistant
Guilford Technical Community College
Jamestown, NC05.2000
Skills
- Team leadership
- Employee relations and conflict resolution
- Schedule management
- Digital marketing strategy
- Unsurpassed work ethic
- Customer retention
- Workforce retention
- Performance monitoring
- Skilled in using Microsoft Office tools
- Experience with HubSpot CRM tools
- Ability to work across departments
- Effective verbal and written communication
- Organized / Impeccable Attention to detail
Accomplishments
- Earned recognition for Highest Monthly Revenue across 70+ locations within first 60 days.
- Greensboro Business Center maintained 100% occupancy for 12 months.
Timeline
Business Center Manager
Office Evolution
11.2021 - Current
Certified Allergy Technician Regional Manager
American Allergies, PLLC
06.2021 - 11.2021
Patient Care Coordinator
Blue Sky MD Health
08.2016 - 06.2021
Medical Assistant / Transcriptionist
Lewit Headache & Neck Pain Clinic, PLLC
02.2009 - 03.2016
Co-Owner / HR Manager
GutterWorx
01.2000 - 01.2009
Bachelor's Degree - Human Resources Management
Ashford University
Pharmaceutical Sales
National Assoc. of Pharmaceutical Sales
Associates Degree - Applied Sciences | Medical Assistant
Guilford Technical Community College
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