Jessica Smith

Specializing in merchandising while maintaining full-time restaurant role.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.

• Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
• Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
• Ensured a welcoming atmosphere for guests by maintaining a clean, well-presented front desk area at all times.
• Facilitated timely room turnover with thorough coordination between housekeeping staff and guest departures/arrivals schedules.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.