Jessica Smith
Piedmont,OK
Summary
Dynamic Care Coordinator with extensive experience at Right at Home, excelling in case management and patient education. Proven ability to enhance care delivery through effective communication and meticulous documentation. Recognized for building strong relationships with clients and community partners, ensuring timely support and improved patient outcomes.
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Care Coordinator
Right at Home
03.2023 - 09.2025
- CNA
- Trained Caregivers in client services.
- Coordinated patient care services to ensure timely and effective treatment plans.
- Assisted healthcare teams in managing patient schedules and appointments efficiently.
- Supported communication between patients, families, and medical staff for improved care delivery.
- Maintained accurate patient records and documentation within electronic health systems.
- Researched community resources to connect patients with necessary support services.
- Monitored patient progress and communicated updates to healthcare providers promptly.
- Participated in team meetings to discuss patient needs and coordinate care strategies.
- Developed educational materials for patients on available healthcare services and resources.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Restaurant Manager
Jim's Restaurant
01.2012 - 03.2023
- Managed daily operations, ensuring seamless service and customer satisfaction.
- Trained and mentored staff, improving team performance and retention.
- Implemented inventory control systems, reducing waste and optimizing stock levels.
- Developed schedules to maximize labor efficiency while meeting budgetary constraints.
- Enforced health and safety regulations, maintaining compliance with local standards.
- Analyzed sales data to identify trends and adjust menu offerings accordingly.
- Coordinated special events, enhancing overall customer experience and revenue generation.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
CNA - CNA
Focused Training
OKC, OK04-2025
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
Accomplishments
CNA, DDCA, Dental Assistant.
Certification
CNA, DDCA (EXP) and Dental Assistant.
Timeline
Care Coordinator
Right at Home
03.2023 - 09.2025
Restaurant Manager
Jim's Restaurant
01.2012 - 03.2023
CNA - CNA
Focused Training
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