Jessica Smith
Grass Valley,CA
Summary
Adaptive and results-driven professional with extensive customer service experience at BriarPatch Food Co-op. Proven ability to foster a welcoming environment while maintaining high food safety standards. Skilled in team collaboration and training, consistently enhancing operational efficiency and customer satisfaction. Committed to delivering quality work and building lasting customer relationships.
Overview
19
19
years of professional experience
Work History
Deli Clerk
BriarPatch Food Co-op
09.2017 - 11.2025
- Served as supervisor, leading shifts by building team members education and experience by providing support and guidance for consistent successful shifts.
- Sucesfully led a diverse range of employees by communicating and managing different age groups with honest, timely and constructive feedback.
- Assisted customers with deli product selection and inquiries.
- Served as made to order line cook for both a hot and cold menu.
- Served as a barista for a full coffee, juice and smoothie menu.
- Led specialty cheese department shifts, cutting and packaging specialty cheeses, placing product orders and maintaining optimal inventory counts.
- Maintained cleanliness and organization of deli display cases and equipment.
- Prepared large scale ingredient prep for the department, ensuring fresh and adequate volume of ingredients were consistently available.
- Operated slicing machines and scales to prepare fresh meats and cheeses.
- Collaborated with team members to ensure efficient service during peak hours.
- Greeted customers at counter working diligently to foster friendless to fulfill requests, answer questions and promote returning customers.
- Trained new staff on deli operations, customer service, and safety protocols.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
General Manager
Smiley Guys Smoke House
07.2011 - 09.2017
- Managed staffing of the restraunt.
- Monitored inventory and obtained supplies.
- Handled cash drawer and bi weekly deposits.
- Led shifts amd interacted daily with our customers.
- Created standard operating procedures to ensure compliance with health and safety regulations.
- Fostered strong relationships with clients, vendors, and partners to drive long-term success.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Managed catering clients and event opportunities.
Cashier
Riebes Autoparts
04.2011 - 07.2011
- Greeted customers warmly and offered assistance finding products.
- Processed customer transactions efficiently at point of sale.
- Assisted customers with product inquiries and recommendations.
- Maintained accurate cash drawer throughout shifts to ensure accountability.
- Handled returns and exchanges according to company policy.
- Inventoried shelves and stocked with correct products.
Teller
Bank of America
10.2010 - 04.2011
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking procedures.
- Assisted clients with account inquiries, providing information and resolving issues promptly.
- Maintained cash drawer accuracy, balancing funds at the end of each shift.
- Educated customers on bank products and services, enhancing their understanding of navigating their finances
- Contributed to branch sales goals by promoting relevant banking solutions during client interactions.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Monitored and reported suspicious activity in line with bank security policies.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
Shift Leader
Taco Bell
10.2008 - 10.2010
- Supervised team during the shift to ensure efficient service and customer satisfaction.
- Trained new employees on operational procedures and food safety standards.
- Managed inventory levels, minimizing waste through effective stock rotation practices.
- Assisted in scheduling staff shifts to maintain optimal coverage and productivity.
- Handled counting in and out of all cash drawers for the shift.
- Securely acquired change and accurately made shift deposits into house safe daily.
Shift Leader
Uptown Burrito
04.2007 - 10.2008
- Led shifts ensuring prompt and friendly customer service.
- Trained employees on daily operations.
- Conducted inventory and product ordering.
- Handled daily cash drawer counts and bi weekly deposits and change orders.
- Worked closely with management on staffing and operating procedures to provide exemplary customer satisfaction and order accuracy.
- Maintained a clean restraunt to provide a comfortable atmosphere for customers and a safe working environment.
Education
High School Diploma -
Nevada Union High School
Grass Valley, CASkills
- Extensive customer service, fostering a welcoming environment, personal experience and empathetic problem solving establishing a consistent regular customer base
- Maintain high standards for food and workplace safety by demonstrating knowledge and consistent upkeep of rules and regulations
- Collaborative approach for working with team members to achieve the highest efficiency and team building for successful shifts
- Providing consistent quality work by being diligent and taking great pride in any task at hand
Timeline
Deli Clerk
BriarPatch Food Co-op
09.2017 - 11.2025
General Manager
Smiley Guys Smoke House
07.2011 - 09.2017
Cashier
Riebes Autoparts
04.2011 - 07.2011
Teller
Bank of America
10.2010 - 04.2011
Shift Leader
Taco Bell
10.2008 - 10.2010
Shift Leader
Uptown Burrito
04.2007 - 10.2008
High School Diploma -
Nevada Union High School