Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Smith

Milan,MI

Summary

Dedicated and compassionate professional with a strong background in caregiving, teaching support, homemaking, and creative problem-solving. I bring exceptional communication, patience, and organization to every interaction, with a consistent focus on understanding individual needs and providing thoughtful, solutions-oriented service. Skilled in managing multiple responsibilities, supporting diverse groups of people, and creating positive, trusting experiences. As a parent who has cared for a chronically ill child for many years, I’ve learned to approach every interaction with understanding, patience, and thorough attention to detail. These qualities help me create a positive, reassuring experience for customers navigating their own care needs. I am seeking a Customer Care role where I can apply empathy, reliability, and a service-driven mindset to support clients, resolve concerns, and contribute to a caring, efficient, and customer-focused team environment.

Overview

26
26
years of professional experience

Work History

Licensed Wildlife Rehabilitator

Licensed Under Serenity's Place
Milan, MI
07.2024 - Current

•Assessed, stabilized, and cared for injured, sick, and orphaned wildlife in accordance with state regulations and rehabilitation protocols.
• Monitored animal conditions, documented progress, and updated detailed care records to ensure accurate tracking and compliance.
• Communicated with the public, veterinarians, and local agencies regarding animal intake procedures, safety guidelines, and release criteria.
• Maintained calm, efficient decision-making in high-stress or emergency situations to ensure safe handling and proper treatment.
• Provided compassionate, attentive care while balancing multiple cases requiring individualized plans and daily monitoring.
• Followed strict sanitation, biosecurity, and safety standards to protect both animals and humans.
• Facilitated successful rehabilitation and release plans to return wildlife to their natural habitats.

Freelance / Private Art Teacher, Grades 4th-9th

The Home School Connection / Large Scale Co-op
Ann Arbor, Michigan
09.2015 - Current
  • Designed interactive activities enabling students to explore creativity through diverse artistic mediums including clay, acrylics, watercolor, pen, pastel, and colored pencil.
  • Instructed students on proper care and use of art tools and equipment.
  • Provided individual instruction and feedback on student's work.
  • Organized storage areas and controlled use of materials, equipment and tools to prevent loss or waste.
  • Managed student behavior in classroom with appropriate behavior strategies.
  • Conducted one-on-one tutorials with struggling students who required additional assistance.
  • Designed and planned step-by-step curriculum aids for students to follow.
  • Communicated regularly with parents regarding student performance in class.
  • Organized student art showcases, cultivating a positive environment for student achievement.
  • Oversaw multiple classes, each with 12-15 enrolled students, cultivating an environment conducive to learning and creativity.

Homeschool Educator

Self-Employed
Milan, MI
09.2009 - Current
  • Developed individualized lesson plans tailored to each child's learning style and pace.
  • Facilitated engaging discussions to enhance understanding of complex topics, fostering a collaborative learning environment.
  • Integrated educational technology tools into the curriculum to enhance interactive learning experiences.
  • Coordinated extracurricular activities such as art classes, book clubs, and field trips to enrich the educational experience.
  • Encouraged a love for learning by introducing diverse subjects and hands-on projects that sparked curiosity.
  • Maintained a structured daily schedule to balance academic, social, and recreational activities effectively.
  • Supported students with special needs by adapting teaching methods and providing additional resources and support.
  • Collaborated with other home educators to develop engaging curricula that met state standards.
  • Utilized multimedia resources such as videos, podcasts, and online games to supplement instruction.

Stay-at-Home Mother

Self-Employed
Milan, MI
10.2005 - Current
  • Directed household activities, focusing on efficient time management, strategic budget and meal planning, and effective event coordination.
  • Facilitated comprehensive care for child with challenging chronic conditions through navigation of health care systems, insurance issues, and coordinated treatment plans.
  • Organized family events and celebrations, coordinating logistics, invitations, and activities for memorable experiences.
  • Developed and maintained a structured environment, encouraging responsibility and independence in children.
  • Engaged in conflict resolution, using patience and communication skills to navigate sibling disputes and household challenges.
  • Coordinated daily schedules, balancing school, extracurricular activities, and family commitments to ensure smooth operations.

Homemaker

Self-Employed
Milan, MI
08.1999 - Current
  • Managed daily household operations, ensuring a clean, organized, and welcoming environment.
  • Coordinated and executed meal planning, preparation, and grocery shopping to meet family dietary needs.
  • Coordinated health and wellness efforts, overseeing medical appointments and promoting healthy habits.
  • Established a structured routine that promoted responsibility and independence in children.
  • Resolved conflicts among family members through effective communication and problem-solving skills.
  • Organized family events and celebrations, managing logistics for memorable experiences.
  • Maintained a safe and nurturing environment, prioritizing children's emotional and physical well-being.

Etsy Shop Owner / Creator

Fuzzy Potatoes - Miniature Clay Creations
Milan, MI
07.2020 - 05.2021
  • Designed and crafted unique miniature clay products, utilizing various sculpting techniques to enhance creativity and artistic expression.
  • Managed financial records, tracking sales, expenses, and profits to ensure accurate reporting and budgeting.
  • Processed customer orders efficiently, ensuring timely fulfillment and delivery while maintaining high standards of quality.
  • Engaged with customers through personalized communication, addressing inquiries and feedback to foster a loyal customer base.
  • Styled product photography, showcasing items attractively to enhance online listings and drive sales.
  • Created Etsy shop page, uploaded images and descriptions of products, managed inventory levels, and monitored traffic to the site.
  • Handled customer service requests including returns and exchanges and refunds.
  • Reviewed feedback from customers about their experiences with the shop's products and services.

Licensed Home Childcare Provider

Playful Learning Child Care
Milan, MI
09.2002 - 08.2004
  • Developed daily activity and curriculum plans that promoted physical, emotional, and social development in children.
  • Monitored children's progress and behavior, providing feedback to parents and adjusting care strategies accordingly.
  • Created a safe and nurturing environment to encourage children to explore and learn.
  • Maintained a clean, organized, and well-stocked play area, ensuring all materials were age-appropriate and safe.
  • Facilitated arts and crafts, science, music, and creative and imaginative play sessions that encouraged self-expression and fine motor skills development.
  • Provided individualized support and attention to children, addressing their unique needs and interests.
  • Encouraged outdoor play and physical activities to promote healthy lifestyles and gross motor skill development.
  • Maintained accurate records of children's attendance, activities, and medications, behavior/incident reports, and developmental milestones.
  • Acquired CPR and First Aid Certification through expert training to guarantee children's safety in emergency situations.
  • Engaged in regular communication with parents to provide updates on their child's progress and daily experiences.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Secured indoor and outdoor premises to protect children.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Handle emergencies according to established policies and procedures.
  • Encourage language development through storytelling, reading books and playing games with the children.
  • Kept up to date on current childcare practices by attending workshops or seminars when available.

Education

Associates Degree - Graphic Design And Illustration

Washtenaw Community College
Ypsilanti, MI
05-1999

High School Diploma -

Hartland High School
Hartland, MI
06-1995

Skills

  • Professionalism in communicating
  • Active listening and understanding of others’ needs
  • Patience & calmness in stressful or emotional situations
  • Ability to explain information in simple, easy-to-understand terms
  • Effective problem-solving
  • Conflict resolution and maintaining positive interactions
  • Skilled at organizing schedules, tasks, and information
  • Multitasking while maintaining attention to detail
  • Ability to stay composed and supportive under pressure
  • Comfort guiding people through unfamiliar processes
  • Compassionate, service-oriented approach when helping others
  • Experience coordinating appointments, follow-ups, and care-related tasks
  • Compassion and empathy for others

References

Available upon request.

Timeline

Licensed Wildlife Rehabilitator

Licensed Under Serenity's Place
07.2024 - Current

Etsy Shop Owner / Creator

Fuzzy Potatoes - Miniature Clay Creations
07.2020 - 05.2021

Freelance / Private Art Teacher, Grades 4th-9th

The Home School Connection / Large Scale Co-op
09.2015 - Current

Homeschool Educator

Self-Employed
09.2009 - Current

Stay-at-Home Mother

Self-Employed
10.2005 - Current

Licensed Home Childcare Provider

Playful Learning Child Care
09.2002 - 08.2004

Homemaker

Self-Employed
08.1999 - Current

Associates Degree - Graphic Design And Illustration

Washtenaw Community College

High School Diploma -

Hartland High School