Jessica Smith
Church Hill,MD
Summary
Compassionate healthcare professional skilled in clinical assessment and patient education. Known for developing individualized care interventions and fostering collaboration among multidisciplinary teams to ensure optimal patient outcomes.
Overview
9
9
years of professional experience
Work History
Registered Nurse Case Manager
AmeriHealth Caritas Family of Companies
04.2018 - Current
- Coordinate comprehensive care plans for high-risk patients to enhance health outcomes.
- Evaluated patient needs and developed individualized interventions to improve care effectiveness.
- Collaborated with multidisciplinary teams to ensure seamless service delivery across healthcare settings.
- Coordinated comprehensive care plans for high-risk patients to enhance health outcomes.
- Educated patients and families on disease management strategies to promote self-care practices.
- Mentor new hires in case management best practices, fostering professional development and skill advancement.
- Utilized electronic health record systems to maintain accurate documentation of patient interactions and outcomes.
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Collaborate with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Streamline care coordination processes to reduce hospital readmissions and emergency department visits.
- Respond promptly and professionally to patient questions and concerns.
- Advocate for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Conduct regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
Registered Nurse Case Manager
United Healthcare
01.2017 - 12.2017
- Coordinated comprehensive care plans for high-risk patients to enhance health outcomes.
- Educated patients and families on disease management strategies to promote self-care practices.
- Utilized electronic health record systems to maintain accurate documentation of patient interactions and outcomes.
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
Education
Associate of Science - Registered Nurse
Chesapeake College McQueen Gibbs Nursing Program
Wye Mills, MD05-2011
High School Diploma -
Queen Anne's County High School
Centreville, MD05-2008
Skills
- Care coordination
- Geriatric care
- Discharge planning
- Patient assessments
- Home care management
- Service coordination
- Referral coordination
- Patient counseling
- Patient care planning
- Ethical considerations
- Clinical assessment
- Care plan development
- Patient advocacy
- Patient management
- Case management
- HIPAA compliance
Timeline
Registered Nurse Case Manager
AmeriHealth Caritas Family of Companies
04.2018 - Current
Registered Nurse Case Manager
United Healthcare
01.2017 - 12.2017
Associate of Science - Registered Nurse
Chesapeake College McQueen Gibbs Nursing Program
High School Diploma -
Queen Anne's County High School
Unsung Hero- Delaware Coalition October 2025
I was nominated for the Unsung Hero award and won the award at the ceremony in October 2025.