Jessica Smith
Cape Coral,FL
Summary
Dedicated professional with a strong background in customer service, known for exceptional problem-solving and time management skills. Committed to enhancing customer satisfaction and team collaboration.
Overview
20
20
years of professional experience
Work History
ESS1
Department of Children and Family Services
Fort Myers, FL
06.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
Office Depot Inc
Fort Myers, FL
04.2006 - 06.2016
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Streamlined order processing procedures to enhance customer satisfaction and reduce wait times.
- Managed inventory levels and maintained stock organization for optimal product availability.
- Trained new team members on company policies, customer engagement techniques, and operational systems.
Education
Accounting
Keiser University
Fort Myers, FLSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Computer skills
- Organizational skills
- Organization and time management
Timeline
ESS1
Department of Children and Family Services
06.2016 - Current
Customer Service Representative
Office Depot Inc
04.2006 - 06.2016
Accounting
Keiser University