Jessica Smith
ADP
Suffolk,VA
2
years of professional experience
Results-driven Senior Client Support Consultant with over 2 years of experience in high-volume client support. Recognized for consistently ranking among top performers, excelling in troubleshooting complex issues and managing priorities. Skilled in delivering timely operational updates and mentoring new associates, fostering a culture of continuous improvement and analytical thinking.
Work History
Senior Client Support Specialist
1 Year 11 Months- Provided expert support to clients, resolving inquiries efficiently and enhancing overall satisfaction.
- Collaborated with cross-functional teams to address client needs and streamline service delivery.
- Trained new team members on product features and client management systems, fostering knowledge sharing.
- Balanced competing priorities effectively by leveraging strong organizational skills alongside excellent multitasking abilities.
- Served as engagement board member, CRM champion, & departmental news liaison for team.
- Enhanced client satisfaction by promptly addressing and resolving support issues.
Education
Bachelor of Science - Psychology
Skills
Salesforce/GenCloud Expertise
Software troubleshooting
Inbound call management
Analytical problem solving
Client relationship management
Time management abilities
Customer support documentation
Detail & Organizational Skills
Data entry
Verbal and written communication
Timeline
Senior Client Support Specialist
ADP
09.2024 - CurrentRead More
Old Dominion University
Bachelor of Science from Psychology
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