Hi, I’m
Jessica L. Smith
Farmingville,NY
Summary
Dynamic professional with extensive experience in managing customer inquiries and coordinating sales activities to drive team success. Proven ability to leverage strong communication skills to build and nurture positive client relationships. Recognized for enhancing team performance through strategic problem-solving and a focus on operational efficiency. Committed to delivering exceptional service and support aligned with organizational goals.
Overview
4
years of professional experience
1
Certification
Work History
Pneu-Tech Aerospace LLC
Procurement Specialist
09.2024 - 01.2025
Job overview
- Developed and implemented a robust supplier evaluation model grounded in comprehensive market analysis. This initiative led to a 75% improvement in supplier performance and a 50% reduction in lead times, significantly boosting operational efficiency and product availability.
- Created detailed spreadsheets to support material analysis, which improved vendor decision-making efficiency by 20%.
- Engaged in negotiations with vendors to secure favorable terms, resulting in cost savings and stronger business relationships.
Northeast Aero Compressor
Customer Service – Inside Sales Representative
03.2023 - 08.2024
Job overview
- Specialized in MRO repair services for aerospace components, facilitating a seamless sales process and ensuring positive customer interactions throughout MRO repair transactions.
- Distributed weekly Open Order Status reports to more than 20 commercial airline and military clients.
- Collaborated with technicians and utilized the Quantum Control system to analyze repair status, addressing errors or missing information with the appropriate departments to ensure clear communication with customers and adherence to contractual turnaround times (TAT).
- Provided competitive quotes to customers and managed all correspondence efficiently.
- Maximized efficiency and compliance through effective use of Quantum Control software.
Ryleigh Electric
Administrative HR Office Manager
06.2022 - 01.2023
Job overview
- Oversaw daily office operations, including scheduling, supply management, and vendor coordination.
- Implemented and maintained an organized filing system through a complete document digitization process.
- Handled recruitment, onboarding, and offboarding of employees.
- Coordinated payroll, time-tracking, and employee records, ensuring compliance with labor laws and safety regulations.
- Assisted with invoicing, expense tracking, and basic bookkeeping functions.
- Ensured timely completion and delivery of township electric certifications to customers.
Voxx International
Sales Account Coordinator
09.2021 - 02.2022
Job overview
- Worked for a global manufacturer of consumer electronic products, enhancing customer service for major accounts and ensuring order accuracy.
- Processed orders through both EDI and manual entry.
- Communicated pricing updates to management as necessary.
- Analyzed inventory levels to fulfill order requests efficiently.
- Utilized CRM software to track account activity and maintain accurate records.
PIPING ROCK
Customer Care Rep
01.2021 - 09.2021
Job overview
- Represented a vitamin manufacturer with a focus on customer satisfaction by responding to inquiries related to orders, sales, and products while ensuring prompt and efficient service.
- Maintained the CRM database, including customer data and order history.
- Conducted thorough investigations into suspicious customer account activities to detect potential fraud and prevent financial losses for the company.
Education
Heald College Institute of TechnologyHayward, CA
AAS from Medical Administration
04.2029
University Overview
- Held a 3.4 GPA while achieving Associates in Applied Sciences majoring in medical administration and billing. Learned medical terminology, billing and coding, and medical ethics.
- Completed anatomy and physiology, advanced mathematics algebraic equations, learned to implement multiple data systems including excel, PowerPoint, and transcribing.
- GPA: 3.4 GPA
Skills
- Order Processing (EDI and Manual Entry): Efficiently processed orders through both Electronic Data Interchange (EDI) and manual input to ensure timely and accurate fulfillment
- CRM Software Proficiency: Utilized customer relationship management (CRM) tools to track account activity, update records, and maintain comprehensive customer histories
- Inventory Analysis and Management: Monitored and analyzed inventory levels to fulfill order requests and efficiently manage stock availability
- Fraud Detection and Investigation: Conducted thorough investigations into suspicious activities to identify and prevent potential fraudulent transactions
- Data Accuracy and Record Maintenance: Maintained high standards of data integrity by ensuring accurate entry and ongoing maintenance of records within the database
- Problem-Solving: Demonstrated strong analytical skills to resolve customer issues and improve service efficiency
- Effective communication
- Purchasing processes
Accomplishments
- Achieved FAA compliance by completing thorough data analysis with accuracy and efficiency.
- Documented and resolved an issue with missing parts that were supposed to be on order which led to timely completion of repair.
- Achieved streamlined training by introducing microsoft notes for training tasks.
- Collaborated with team of 14 in the development of outsourcing Non-Destructive Testing (NDT).
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Surpassed annual quota by 20%.
Certification
- CCA - Certified Coding Associate
- CRC - Certified Risk Adjustment Coder
- CEHRS - Certified Electronic Health Record Specialist
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Procurement Specialist
Pneu-Tech Aerospace LLC
09.2024 - 01.2025
Customer Service – Inside Sales Representative
Northeast Aero Compressor
03.2023 - 08.2024
Administrative HR Office Manager
Ryleigh Electric
06.2022 - 01.2023
Sales Account Coordinator
Voxx International
09.2021 - 02.2022
Customer Care Rep
PIPING ROCK
01.2021 - 09.2021
Heald College Institute of Technology
AAS from Medical Administration