Jessica Smith
Orangeburg,SC
Summary
Responsible Chemical Operator with 5 years of manufacturing experience. Successful in conducting routine inspections, troubleshooting existing problems and responding to emergencies to promote operational efficiency. Forklift certified and adept in operating manual and automated equipment to facilitate productions. Skilled at monitoring gauges and control equipment to maintain efficient flow and safe operations. Knowledgeable about temperature, pressure and compliance standards. Experienced in collecting and testing samples, documenting results and producing detailed reports.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Chemical Operator- Process Technician
SI Group Inc.
10.2019 - Current
- Prepared and properly handled hazardous materials and mixtures.
- Monitored temperature, pressure and flow of each piece of equipment.
- Kept equipment running efficiently through calibration knowledge and basic repair skills.
- Collected samples at designated intervals and performed testing procedures.
- Documented results and produced detailed reports.
- Collaborated with technical and supervisory personnel to report or resolve conditions affecting safety, efficiency and product quality.
- Processed and analyzed test results for chemical mixtures to promote high-quality yield and took appropriate actions to correct undesirable results.
Restaurant Manager
Applebee's Neighborhood Grill
02.2010 - 10.2019
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Prepared for and executed new menu implementations.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Led and directed team members on effective methods, operations and procedures.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Correctly calculated inventory and ordered appropriate supplies.
Crew Leader
IHOP
05.2007 - 02.2010
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Associate of Applied Science - General Business
Denmark Technical College
Denmark, SC05.2017
Skills
- Sampling procedures
- Safety coordination
- Operational improvement
- Team management
- Communications
- Inventory control and record keeping
- Budgeting
- Cost-controls
- Compliance understanding
- Temperature monitoring
- Supervision
- Problem resolution
- Performance improvement
- Scheduling
- Process Monitoring
- Root Cause Analysis
- Analytical Problem Solving
- Corrective Action Implementation
- Safety protocol knowledge
- Equipment Operation Mastery
- Batch Processing Techniques
- Chemical Reaction Monitoring
- Piping and Valves Familiarity
- Chemical handling proficiency
- Continuous Improvement Mindset
- Emergency Response Preparedness
- Data Recording Accuracy
- Critical thinking aptitude
- Work Order Interpretation
- Equipment Inspection
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Installing and moving materials
- Adaptability
- Production Reporting
- Excellent Communication
- Operational Recordkeeping
Accomplishments
- Completed OSHA 10-hour General Industry Safety and Health
Certification
- MSSC Certified Production Technician
- Industrial Firefighter- Emergency Response Team
Timeline
Chemical Operator- Process Technician
SI Group Inc.
10.2019 - Current
Restaurant Manager
Applebee's Neighborhood Grill
02.2010 - 10.2019
Crew Leader
IHOP
05.2007 - 02.2010
Associate of Applied Science - General Business
Denmark Technical College
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