Summary
Overview
Work History
Education
Skills
Certification
Community Service
Timeline
Generic

Jessica M. Smith

Palmetto

Summary

My diversified background has given me many opportunities to work independently as well as collaboratively, to develop excellent organizational skills, and to manage a variety of services in differing business settings including insurance. These experiences will serve to strengthen your company and facilitate the achievement of your goals and objectives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Account Specialist

Alorica
11.2020 - Current
  • Enhanced client retention by providing personalized support and tailored solutions.
  • Improved customer satisfaction by efficiently addressing and resolving account issues.
  • Provided expert guidance on product usage, troubleshooting steps, billing inquiries, and other related topics for a seamless customer experience.
  • Streamlined communication processes for faster response times and increased productivity.
  • Mitigated risk by adhering to industry regulations, company policies, and data privacy standards when managing customer accounts.
  • Mentored new hires on company policies, procedures, and best practices for optimal performance in their roles as Customer Service Account Specialists.

Travel agent and Personal Assistant

Fortune Real Estate
08.2017 - 11.2020
  • Coordinated travel and lodging logistics for five associates.
  • Oversaw organization of travel-related accounts payable receipts.
  • Provided customer service for plan adjustments including cancelled flights.
  • Oversaw supply maintenance for two retirement communities and a real estate company each month.

Mortgage Support Assistant

Navy Federal Credit Union
01.2014 - 01.2017
  • Main duties include answering customer inquiries for various mortgage departments and teams
  • Training and experience in three day documents
  • Ability to satisfactorily help with escalated and dissatisfied members
  • Assistance in training new associates with telephone customer service
  • Ability to perform under pressure and effectively lend support to mortgage processors and loan officers
  • Recipient of the 2015 first quarter award for most calls taken.

Producing Agent

Acceptance Insurance
01.2012 - 01.2014
  • Manages customer service representatives
  • Maintains technology system
  • Orders and organizes office supplies
  • Develops marketing strategies to compete with other companies/individuals who sell insurance
  • Explains features and advantages/disadvantages of various policies to promote sale of insurance plans
  • Troubleshoots and resolves insurance policy issues
  • Manages financial records and cash flow
  • Oversees accounts payable and receivable and makes deposits
  • Provides excellent customer service
  • Performs administrative tasks such as maintaining records and handling policy renewals
  • Networks to generate lists of prospective clients

Office Manager/Home Health Aide

Angels on Loan
01.2008 - 01.2011
  • Managed 13 home health aides
  • Maintained payroll records
  • Was responsible for and organized scheduling

Education

Business Administration And Management

Pensacola State College
Pensacola, FL
05.2019

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Central Insurance School
Clearwater, FL
01.2010

Skills

  • Organizational and planning skills including prioritizing, time management, and attention to detail
  • Ability to work under pressure with the goal of producing quality results
  • Sound common sense and problem-solving expertise
  • Ability to work independently as well as with groups
  • Reliable and dependable work habits and temperament
  • Strong communication abilities, written and oral
  • Initiative to begin and complete complex projects on schedule
  • Relationship-building while providing valuable services to clients
  • Adaptability to new information, changing conditions, and unexpected obstacles
  • Office management expertise
  • Strong experience in marketing and ability to meet individual as well as team goals and quotas

Certification

2-20 Property and Casualty Agent License, Florida and Alabama Current

Community Service

St. Joseph Catholic Charities, Volunteer, Bradenton, FL, 2002, 2003

Timeline

Customer Service Account Specialist

Alorica
11.2020 - Current

Travel agent and Personal Assistant

Fortune Real Estate
08.2017 - 11.2020

Mortgage Support Assistant

Navy Federal Credit Union
01.2014 - 01.2017

Producing Agent

Acceptance Insurance
01.2012 - 01.2014

Office Manager/Home Health Aide

Angels on Loan
01.2008 - 01.2011

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Central Insurance School

Business Administration And Management

Pensacola State College

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