Jessica Snider
Mentor On The Lake,OH
Summary
To secure a position with a competitive and respected company that aligns with similar values and corporate culture. Detailed analytical thinker with strong organizational skills and dedicated to continuous process improvement through automation and teamwork.
Overview
9
9
years of professional experience
Work History
Distributor Operations Analyst
Steris Corporation
09.2022 - Current
- Collect and process all reported sales tracing and chargeback requests for defined set of distributors monthly
- Investigate rebate variances and discrepancies
- Analyze reported sales provided by distributors vs revenue to determine gray market activity and allocate sales credits appropriately
- Recovered over $200K in missing sales in FY24
- Research new reported end user facilities to determine legitimacy of business
- Develop professional and trusting relationship with assigned distributors to aid in any corrections required by their business
- Implement updates and modifications to processes for accuracy and efficiency improvements
- Collaborate with project managers to develop and design new reports to automate all processes
- Created and maintain SharePoint site for team housing all necessary documents, training materials, and resources utilized
- Integrate acquired companies for seamless transition with software changes and product lines
- Enhance data accuracy through meticulous attention to detail in data analysis
EDI Coordinator
Steris Corporation
10.2019 - 09.2022
- Monitored all electronically transmitted documents both inbound and outbound
- Trained new team members on nuances of EDI coordination, providing them with necessary tools and resources
- Collaborated with IT teams and Customers to resolve technical issues and resubmit failed transmissions
- Onboarded all new EDI implementation requests through GHX and OpenText portals
- Tracked files from origin to destination and troubleshot errors through technical documents and mapping requirements
- Reviewed Master lists of SKUs ordered preventing inconsistencies and electronic failures
- Assisted with transition of new EDI Customers acquired through integrations
- Delegated emailed tasks and requests
Customer Service Representative
Steris Corporation
04.2016 - 10.2019
- Answered and assisted in all inbound calls from internal and external Customers courteously and professionally
- Dispatched on-site equipment repair requests to field service technicians through Siebel
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Utilized back log reporting to schedule earliest ship dates for Customer orders
- Led Fax and Escalation team setting high standard for Customer satisfaction
- Provided support for Customers through online chat portal
- Provided coaching and mentoring to new hires, contributing to their successful integration into team
- Processed 150 faxed or emailed orders per day
Customer Service Representative
Merry X-Ray/Source One Corporation
05.2015 - 04.2016
- Answered constant flow of customer calls with minimal wait times
- Handled customer inquiries and suggestions courteously and professionally
- Orchestrated Customer returns determining when credits could be applied by treasury departments
- Manually fulfilled EDI submissions for customized products ensuring all details were accurate as requested
- Operated live chat and fulfilled any orders and inquiries at convenience of Customer
Education
High School Diploma -
Mentor High School
Mentor, OHSkills
- Positive Attitude
- Teamwork and Collaboration
- Complex Problem-Solving
- Analytical Thinking
- Process Improvement
- Data Analysis
- Lean methodology
- Interpersonal Communication
Timeline
Distributor Operations Analyst
Steris Corporation
09.2022 - Current
EDI Coordinator
Steris Corporation
10.2019 - 09.2022
Customer Service Representative
Steris Corporation
04.2016 - 10.2019
Customer Service Representative
Merry X-Ray/Source One Corporation
05.2015 - 04.2016
High School Diploma -
Mentor High School
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