Jessica Snipes
Customer Service
Pensacola,FL
Summary
Resourceful mortgage loan originator and customer service expert known for high productivity and efficient task completion. Specializing in risk assessment, regulatory compliance, and client relationship management. Excel in problem-solving and time management to consistently meet and exceed expectations in fast-paced environments. Prioritize clear communication and empathy to build trust and long-term relationships with clients and teammates.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mortgage Loan Originator
Navy Federal Credit Union
Pensacola, FL
07.2019 - 06.2025
- Evaluated loan applications for compliance with credit union policies.
- Guided members through mortgage options and loan processes.
- Educated members on financial products and mortgage market trends.
- Maintained accurate records of loan transactions and member interactions.
- Assisted in resolving member inquiries regarding loans and payments.
- Maintained a thorough knowledge of current lending regulations, policies, and procedures.
- Assisted customers in obtaining necessary documentation needed for loan approval purposes.
- Ensured compliance with federal and state laws when originating mortgages.
- Analyzed financial information provided by customers in order to determine eligibility for loans.
- Gathered client debt, credit and income information to determine loan eligibility.
- Helped clients fill out loan applications and find ideal loan options.
Customer Service Representative
Gulf Power/Florida Power and Light
Pensacola, FL
02.2011 - 07.2019
- Assisted customers with inquiries regarding billing and account services.
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated customers on energy conservation programs and services offered.
- Maintained accurate customer records using company databases and software systems.
- Collaborated with team members to ensure timely responses to customer queries.
- Provided support during peak hours by managing high call volumes efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided top quality control and eliminated downtime to maximize revenue.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
Opp High School
Opp, AL05-2000
Bachelor of Science - Journalism And Mass Communication
Troy State University
Troy, ALSkills
- Financial documentation and data entry
- Customer service and support
- Problem solving and attention to detail
- Effective communication skills
- Time management strategies
- Mortgage lending expertise
- Loan structuring proficiency
- Goal orientation and achievement
- Licensed mortgage originator
- Computer literacy and software proficiency
Certification
- Nationwide Mortgage License # 1771034
Affiliations
- Family Oriented
- Corn Hole Fanatic
- Love any kind of water activity
Timeline
Mortgage Loan Originator
Navy Federal Credit Union
07.2019 - 06.2025
Customer Service Representative
Gulf Power/Florida Power and Light
02.2011 - 07.2019
High School Diploma -
Opp High School
Bachelor of Science - Journalism And Mass Communication
Troy State University
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