Jessica Snowberger
Durango,CO
Summary
Dynamic Store Manager with a proven track record in driving revenue growth and enhancing team performance through strategic goal-setting and clear communication. Expertise in customer service across diverse sectors, coupled with exceptional training and creative problem-solving skills. Recognized for motivational leadership and strategic planning, consistently aiming to elevate business success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Social Media Coordinator
The Sparrow Mercantile
Durango, CO
05.2022 - Current
- Develop and execute content strategies, including filming reels and organizing photoshoots.
- Manage the company's Instagram account by posting daily updates and engaging with the audience through comments and direct messages.
- Coordinate and schedule photoshoots to align with brand and promotional goals.
Store Manager/Retail Sales Associate
The Sparrow Mercantile
Durango, CO
05.2017 - Current
- Directed team operations through task delegation and ensured smooth processes.
- Oversee inventory management, including unpacking, steaming, pricing, and tagging new products for the sales floor.
- Strategically merchandise product displays, including mannequins, coordinated racks, and aesthetic layouts, to enhance the shopping experience.
- Maintain communication with partner brands to manage preorders, ensuring timely delivery of trend-forward products to meet customer demand.
- Coordinated annual local event, The Style Gathering, by engaging vendors to participate, and keeping communication with everyone leading up to the event.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Dental Assistant/Sterilization Tech
West Dental Implants & Prosthetics
Durango, CO
04.2023 - 02.2024
- Provided chairside assistance during surgical procedures when needed.
- Maintained strict sterilization protocols for dental instruments and treatment rooms.
Patient Care and Financial Coordinator
West Dental Implants & Prosthetics
Durango, CO
08.2021 - 02.2024
- Served as the first point of contact for patients, managing phone calls, referrals, and scheduling appointments.
- Facilitated patient check-ins and check-outs, providing preoperative instructions, and handling prescription submissions for surgical appointments.
- Communicated with referring doctors' offices to send case reports and ensure continuity of care.
- Prepared detailed PowerPoint presentations and treatment plans for prosthodontic cases requiring full workups.
- Captured high-quality photographs of prostheses for patient records and social media promotion.
- Supported clinical staff by assisting with patient seating, post-op instructions, and maintaining sterilized rooms and instruments.
Financial Coordinator
West Dental Implants & Prosthetics
Durango, CO
08.2021 - 02.2024
- Designed and implemented payment plans for treatments exceeding $10,000 to improve accessibility for patients.
- Collected payments during appointments, and ensured accuracy in financial records.
- Developed detailed, itemized treatment plans to ensure patients understood the costs and procedures involved.
Front Desk Receptionist/Family Advocate
Pediatric Partners Of The Southwest
Durango, CO
06.2020 - 08.2021
- Greeted visitors warmly and directed them to appropriate personnel.
- Scheduled appointments and maintained calendar for office staff.
- Handled incoming mail, packages, and deliveries promptly.
- Advocated for families accessing community resources and support services.
- Ensured compliance with COVID protocols in every task.
- Conducted COVID screenings for patients before facility entry.
- Conducted milestone assessments for various age groups including new mothers, kindergarteners, and teenagers.
- Coordinated with medical staff regarding patient updates and appointment readiness.
Front End Supervisor
Ross Dress for Less
Durango, CO
06.2019 - 06.2020
- Supervised daily operations of front-end staff and ensured effective customer service.
- Trained new employees on company policies and front-end procedures for consistency.
- Resolved customer complaints promptly to maintain a positive shopping environment.
- Monitored cash handling processes to ensure accuracy and compliance with policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Sale Associate and Retail Supervisor
The Knothole and Pinebeach
08.2017 - 06.2019
- Cleaned, organized store and office.
- Helped customers in finding products and placing orders.
- Helped with the screen printing process.
- Decorated store display windows and sales floor.
- Packaged and shipped out online orders.
- Created and posted on the company’s social media.
- I ran the farmers' market booth on a weekly basis.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
Education
Bachelors Of Science - Fashion Merchandising and Management
Southern New Hampshire University
08.2023
High School Diploma - Durango, CO
Durango High School
Durango, CO05.2015
Skills
- Friendly, positive attitude
- QuickBooks
- Shopify
- Customer service skills
- Staff training
- Ability to multitask
- Manage multiple projects
- Vendor management
- Retail merchandising
- Effective communication
- Social media marketing
- Audience engagement
- Brand management
- Project coordination
- Microsoft office
- Adobe
Certification
- Crowd Management Certified, 09/01/24
- CPR/First Aid Certified, 08/01/23, 08/01/25
Additional Information
Additional work experience and references available upon request.
Affiliations
- In my free time, I love to read, draw, and paint (acrylic)
References
References available upon request.
Timeline
Dental Assistant/Sterilization Tech
West Dental Implants & Prosthetics
04.2023 - 02.2024
Social Media Coordinator
The Sparrow Mercantile
05.2022 - Current
Patient Care and Financial Coordinator
West Dental Implants & Prosthetics
08.2021 - 02.2024
Financial Coordinator
West Dental Implants & Prosthetics
08.2021 - 02.2024
Front Desk Receptionist/Family Advocate
Pediatric Partners Of The Southwest
06.2020 - 08.2021
Front End Supervisor
Ross Dress for Less
06.2019 - 06.2020
Sale Associate and Retail Supervisor
The Knothole and Pinebeach
08.2017 - 06.2019
Store Manager/Retail Sales Associate
The Sparrow Mercantile
05.2017 - Current
Bachelors Of Science - Fashion Merchandising and Management
Southern New Hampshire University
High School Diploma - Durango, CO
Durango High School
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