Jessica Solak
Windsor Locks,CT
Summary
Talented operations agent offering 17 years of experience investigating and selecting freight carriers and shipping routes aligned with customer needs. Satisfies timelines, manages administrative functions and supports account needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Operations
Maersk Logistics
03.2006 - Current
- Manages inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Handles customer inquiries and suggestions courteously and professionally.
- Actively listens to customers, handles concerns quickly and escalates major issues to supervisor.
- Answers customer telephone calls promptly to avoid on-hold wait times.
- Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responds to customer inquiries and resolves complaints, establishing trust and increased satisfaction.
- Stays on top of shipment locations and current status to update offices and customers.
- Provides tracking information to enable clients to monitor progress of shipments.
- Coordinates shipments, determining timely transport of goods from point of origin to final destination.
- Executes billing tasks and recorded information in company databases.
Education
High School Diploma -
Windsor Locks High School
Windsor Locks, CTSkills
- Customer Relations
- Freight Operations
- Freight Invoicing
- Social Perceptiveness
- Freight Brokerage
- Reading Comprehension
- Business Correspondence
- Active Listening
- Recordkeeping Accuracy
- Accurate Documentation
- Customer Satisfaction
- Invoicing Oversight
Timeline
Operations
Maersk Logistics
03.2006 - Current
High School Diploma -
Windsor Locks High School
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