Jessica Solis
San Benito,TX
Summary
Driven by a strong service orientation and exceptional problem-solving skills, I excelled at Work Force Solution, enhancing client outcomes through effective crisis resolution and resource advocacy. My adeptness in scheduling coordination and active listening significantly contributed to a notable improvement in service efficacy, showcasing my ability to deliver impactful results.
Overview
7
7
years of professional experience
Work History
Career Coach
Work Force Solution
05.2024 - Current
- Advocate for clients or patients to resolve crises.
- Educate clients about available resources and options to assist them in making informed decisions.
- Collaborate with other professionals to provide permanent employment or training.
- Refer, client, or family to community resources to assist in recovery from financial difficulty and to provide access to services such as financial assistance, legal aid, housing, job placement or education.
- Utilize consultation data and social work experience to plan and coordinate client, following through to ensure service efficacy.
Non Medical Assistant
US Army
06.2023 - 12.2023
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
Medical Receptionist
Tenet Healthcare Corporation
04.2023 - 05.2023
- Maintain medical records, technical library, or correspondence files.
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
Youth Care Worker
Southwest Key Programs-Casa Nueva Esperanza
11.2021 - 01.2023
- Assess clients' cognitive abilities and physical and emotional needs to determine appropriate interventions.
- Develop and implement behavioral management and care plans for clients.
- Keep records or prepare reports for owner or management concerning visits with clients.
- Monitor individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
- Submit reports and review reports or problems with superior.
Medical Receptionist
Valley Day and Night Clinic
05.2021 - 11.2021
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
Front Desk Receptionist
Divalicious Salon and Spa
12.2019 - 03.2021
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Cashier
Dollar Tree Stores
03.2017 - 08.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Biology
Texas State Technical College - Harlingen
Harlingen, TXCertification -
Southern Careers Institute
Brownsville10.2019
High School Diploma -
Los Fresnos High School
Los Fresnos, TX06.2017
Skills
Monitoring
Problem Solving
Reading Comprehension
Scheduling Coordination
Active Listening
Service Orientation
Social Perceptiveness
Timeline
Career Coach
Work Force Solution
05.2024 - Current
Non Medical Assistant
US Army
06.2023 - 12.2023
Medical Receptionist
Tenet Healthcare Corporation
04.2023 - 05.2023
Youth Care Worker
Southwest Key Programs-Casa Nueva Esperanza
11.2021 - 01.2023
Medical Receptionist
Valley Day and Night Clinic
05.2021 - 11.2021
Front Desk Receptionist
Divalicious Salon and Spa
12.2019 - 03.2021
Cashier
Dollar Tree Stores
03.2017 - 08.2019
No Degree - Biology
Texas State Technical College - Harlingen
Certification -
Southern Careers Institute
High School Diploma -
Los Fresnos High School
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