Jessica Solis
Pacoima,CA
Summary
Motivated individual aiming to utilize vocational training expertise to contribute positively to healthcare sector.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead Care Manager
Sunrise Assisted Living
Sterling Canyon , CA
02.2025 - Current
- Guaranteed compliance with state regulations governing case management services.
- Collaborated with healthcare providers including physicians, nurses, and social workers to enhance patient care.
- Engaged in continuing education programs focused on Case Management Services.
- Reviewed Care Managers' documentation to verify accuracy and completeness of records.
Lead Care Manager
Sunrise Assisted Living
Studio City, CA
09.2019 - 02.2025
- Formulated strategies to boost efficiency within Care Management Department.
- Ensured compliance with state regulations for case management services.
- Collaborated with healthcare providers to optimize patient care processes.
- Reviewed documentation of Care Managers for accuracy and completeness.
- Facilitated interdisciplinary meetings to develop comprehensive patient treatment plans.
- Supervised Care Managers, ensuring adherence to performance standards.
- Executed administrative tasks such as appointment scheduling and report preparation.
Lead Instructor for Adult Support Center
Theraputic Center for the Bling
Reseda, CA
08.2011 - 07.2019
- Participated in professional development focused on teaching best practices.
- Coordinated staff schedules to ensure optimal coverage.
- Administered medication to patients in accordance with protocols.
- Provided direct services to patients, enhancing care delivery.
- Managed supply orders to maintain adequate inventory levels.
- Acted as an advocate for patients' rights when needed or requested.
- Provided emotional support to both patients and families during difficult times or transitions in life stages.
Merchant Teller
Bank of America
Granada Hills, CA
07.2004 - 11.2009
- Resolved customer account inquiries regarding balances, interest calculations, and transaction histories.
- Executed administrative tasks including filing documents and data entry into databases.
- Contributed to team meetings focused on setting goals and strategies.
- Ensured confidentiality of customer records in compliance with banking regulations.
- Identified suspicious activities or transactions following established protocols.
Telemarketer/ Call Center
Nexcare by Spherion Agency
Sherman Oaks, CA
02.2003 - 10.2004
- Identified potential customers through cold calling and comprehensive database research.
- Collaborated with marketing teams to devise strategies for expanding customer base.
- Conducted surveys with current customers to assess satisfaction levels with products and services.
- Participated in weekly team meetings to review performance metrics and discuss improvement initiatives.
Education
Certification - Medical Assistant
United Institute of Education
Van Nuys, CA11-2010
Skills
- Care management and patient advocacy
- Interdisciplinary collaboration
- Team leadership and supervision
- Administrative coordination
- Medical documentation
- Problem-solving skills
- Effective communication
- Care coordination
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Medication aide certification
References
References available upon request.
Timeline
Lead Care Manager
Sunrise Assisted Living
02.2025 - Current
Lead Care Manager
Sunrise Assisted Living
09.2019 - 02.2025
Lead Instructor for Adult Support Center
Theraputic Center for the Bling
08.2011 - 07.2019
Merchant Teller
Bank of America
07.2004 - 11.2009
Telemarketer/ Call Center
Nexcare by Spherion Agency
02.2003 - 10.2004
Certification - Medical Assistant
United Institute of Education
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