Jessica Solis-Balbuena

• Trained scribes for the duration of 5 shifts, trained them how to navigate eClinicalWork, an EHR system, how to submit referral, and access laboratory results.
• Submitted evaluations at the end of the trainee training shifts, consisting of 3 strengths, 3 weaknesses, and built on the weakness for the following shift.
• Coached scribes in remaining composed in a stressful environment.
• Provide positive feedback to encourage a sense of belonging to the work environment.
• Coached how to speak to providers/healthcare professionals in a professional manner.
• Reduced medical errors by editing HPIs, giving feedback to trainee to maintain details accurate.

• Reimagined my store's vision that saw customer interaction increase from 23% to 58% in 4 months.
• Oversaw a team of 20, to ensure optimized work routines, establishing an efficient and organized workflow to meet the store's daily goals.
• Created schedules that meet labor budgets; adjusted assignments and tasks to meet the store's needs, factoring in customer demands.
• Utilized strong leadership and problem-solving skills to maintain the store's core values.
• Identified employee's personalities and work styles to build on their weaknesses and ensure the team was all operating in unison.
• Provided an empathetic approach to my team to ensure the well-being of their mental state by conducting daily check-ins.
• Ensured customer satisfaction by providing excellent customer service and by diffusing hard situations.
• Managed $1200 daily and executed ~$45k a week in sales through money handling, money counting and by making change orders in order to meet store's needs and used Cash Management System.
• Utilized technological tools and systems to set the store for success by reviewing operations, inventory orders, cleanliness, and assessments.

· Documented detailed History of Present Illness (HPI) of 12+ patients per day in English and Spanish, adhering to medical terminology.
· Charted patient's physical examinations in real-time as provider was examining patient, verbally stating findings with great anatomical attention-to-detail.
· Updated patient's results and procedures, noting all remarkable findings too provider by accessing laboratory results, diagnostic images, and radiology findings through the use of eClinicalWorks, a EHR system.
· Maintained efficiently by multi-tasking in submitting referrals, updating medications as reviewed, and obtaining previous charts.
· Documented medical billing and coding.