Jessica Solis-Delamora
Las Vegas,NV
Summary
Dynamic and results-oriented professional with extensive experience in fast-paced environments, including a notable tenure at Drakes Organic Spirits. Excelled in enhancing customer experiences and streamlining warehouse operations, demonstrating exceptional problem-solving and team collaboration skills. Proven track record in improving efficiency and maintaining high cleanliness standards, contributing to significant customer satisfaction and operational excellence.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Warehouse Associate
Drakes Organic Spirits
03.2020 - 08.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Cocktail Server
Treasures Gentlemen's Club
12.2019 - 12.2020
- Maintained clean and organized bar area.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cocktail Server
Sapphire Gentleman’s Club
06.2016 - 12.2018
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Maintained accuracy and efficiency when processing sales transactions.
Sales Associate
Tomas Sabo
01.2012 - 10.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Clark High School
Las Vegas, NV06.2011
Skills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Lifting and sorting
- Labeling and boxing
- Warehouse safety
- Warehouse operations
- Warehouse organization
- Workplace cleanliness
- Inventory organization
- Quality control
- Pallet jacks
- Multitasking and organization
- Strong multitasking
- Energy and enthusiasm
- Customer service
- Reliable and punctual
- Cash handling
- Cleanliness standards
- Memory retention
- Customer complaint resolution
- Sales strategy
- Service prioritization
- Relationship management
- Collaboration
- Teamwork and collaboration
- Time management
- Outgoing personality
- Cash register operation
- Cash handling accuracy
- Conflict resolution
- Sales expertise
- Policy and procedure adherence
- Energetic self-starter
- Financial records analysis
Timeline
Warehouse Associate
Drakes Organic Spirits
03.2020 - 08.2021
Cocktail Server
Treasures Gentlemen's Club
12.2019 - 12.2020
Cocktail Server
Sapphire Gentleman’s Club
06.2016 - 12.2018
Sales Associate
Tomas Sabo
01.2012 - 10.2015
Clark High School