Jessica Soliz
Corpus Christi,TX
Summary
Motivated and detail-oriented individual seeking a Customer Service Representative position. Strong organizational and multitasking skills, with the keen ability to learn and adapt quickly. Proficient in using office software and committed to maintaining accuracy and confidentiality in all tasks. Excellent communication skills and the ability to work independently and as part of a team to achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Medical Records Clerk
Nueces Center for Mental Health & Intellectual Disabilities
01.2019 - Current
- Ensure the availability, accuracy, and integrity of all data related to clients, maintain comprehensive and up-to-date records to support efficient operations and decision making
- Maintain confidentiality and security of clinical records, adhering to all relevant privacy and data protection regulations
- Manage incoming and outgoing correspondence, ensuring efficient communication and timely response
- Prepare, scan, and index electronic records, maintaining accurate and organized records
- Provide staff and client support, ensuring efficient resolution of inquiries and issues
- Answer telephone lines, providing professional and courteous assistance to callers
- Handle various clerical duties, including filing, data entry, and maintaining office organization.
Internship Medical Record Clerk
Post-Acute Medical Specialty Hospital
09.2018 - 12.2018
- Worked alongside the medical record clerk in the Health Information Management (HIM) department, assisting with the organization and maintenance of patient’s records
- Gathered charts to analyze, ensuring they were accurate, complete, and secured
- Filed and retrieved patients’ records efficiently and accurately
- Performed tasks for the release of patient’s information, ensuring compliance with regulations and policies
- Handled various clerical duties, including filing, data entry, and maintaining office organization.
Customer Service Representative
The Results Company
09.2009 - 05.2016
- Provided customer service for incoming and outgoing calls, ensuring customer satisfaction and efficient communication
- Answered customers’ questions concerning products, providing detailed information and support
- Maintained accurate and detailed records of customer interactions and transactions
- Participated in training sessions to stay updated on product knowledge and customer service techniques.
Education
Associate Degree in Applied Science for Health Information Technology -
Del Mar College
Corpus Christi, TX01.2021
High School Diploma -
Miller High School
Corpus Christi, TX01.1999
Skills
- Proficient in computer skills
- Strong organizational skills
- Attention to detail
- Ability to handle confidential information
- Ability to work independently and as a part of a team
- Time management and multitasking abilities
- Data entry and database management
- Office equipment operation (printers, copiers, fax machines)
- Adaptability and quick learning ability
Timeline
Medical Records Clerk
Nueces Center for Mental Health & Intellectual Disabilities
01.2019 - Current
Internship Medical Record Clerk
Post-Acute Medical Specialty Hospital
09.2018 - 12.2018
Customer Service Representative
The Results Company
09.2009 - 05.2016
Associate Degree in Applied Science for Health Information Technology -
Del Mar College
High School Diploma -
Miller High School
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