Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Solorzano

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

I am motivated team player; passionate about providing and inspiring staff loyalty through strong leadership and communication skills.

Overview

6
6
years of professional experience

Work History

Branch Operations Manager

Lone Peak Dental Group
05.2020 - Current
  • Trained employees on proper procedures and strategies to improve productivity.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
  • Maintained branch files for major accounts, investments and employees.
  • Performed monthly/quarterly compliance checks.
  • Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
  • Cooperated with Lone Peak teams and ROMs to devise efficient marketing strategies and meet company objectives.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Assessed employee performance and developed improvement plans.
  • Gathered and reviewed customer feedback to improve operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Increased monthly staff retention rate after implementing new training programs.

Patient Scheduling Coordinator

Neal Dental Care
03.2019 - 06.2020
  • Verified insurance coverage and obtained pre-authorizations.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Confirmed patient appointments day before scheduled.
  • Submit claims
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Record hygiene recare and pending treatment -patients
  • Submitted claims.
  • Registered and verified patient records before triage with most up-to-date information.
  • Make confirmation calls and post-op calls
  • Insert insurance breakdown on eaglesoft system
  • Worked closely with clinical team to maximize patient flow


Dental Assistant

Neal Dental Care
08.2019 - 05.2020
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications and required materials for dental procedures.
  • Prepared patient X-rays and images for review by dentist.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Managed office schedules and calendars to coordinate administrative planning and execution.

Dental Treatment Coordinator

Admire Dental Care
11.2018 - 03.2019
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Greeted visitors and patients to determine needs, check appointments and direct accordingly.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Completed patient referrals to other medical specialists.
  • Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Obtained payments from patients and scanned identification and insurance cards.

Dental Receptionist

Annandale Smiles
08.2018 - 11.2018
  • Greet patients
  • Check patients in and out
  • Schedule appointments for doctors and hygienist
  • Enter Treatment Plans
  • Discuss treatment needs with patients and work out financial arrangements
  • Post patient payments
  • Create and submit Insurance claims
  • Follow up on various monthly production reports
  • General office duties

Doctor's Assistant

Little River Chiropractor clinic
09.2017 - 12.2017
  • Greet patient
  • Answer phones
  • Schedule appointment
  • Type doctor's notes
  • Update patient files
  • Send doctors notes to insurances
  • Assist doctors with patients and get them ready for treatment

Receptionist

European Wax Center
01.2018 - 03.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Check customers in and out
  • Collect payments
  • Offer customers packages
  • Schedule appointments
  • Confirmed appointments, communicated with clients and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Receptionist/Sales Associates

Potomac Steel Inc
07.2016 - 12.2016
  • Greet customers
  • Give a tour around show room
  • Answer phone
  • Take Orders
  • Create orders
  • Send emails
  • Run credit cards

Front Desk Receptionist

Potomac Steel Inc
04.2016 - 12.2016
  • Greet customers
  • Answer phones
  • Make phone calls
  • Take customers payment
  • Schedule meetings with sales persons and managers
  • File paperwork

Education

Associate - Social Psychology

Northern Virginia Community College

High school diploma - undefined

Freedom High School

Bachelor of Arts - Industrial And Organizational Psychology

George Mason University
Fairfax, VA
2025

Skills

  • Microsoft Office
  • Excel
  • Bilingual (Spanish)
  • CPR
  • Dental Radiation Safety Certification
  • Quality Patient Care
  • Operational Efficiency
  • Staff Training
  • Multitasking Abilities
  • Staff Management
  • Customer and Vendor Relations
  • Sales Expertise
  • Financial Analysis
  • Event Planning
  • Customer Loyalty
  • Accounts Payable and Accounts Receivable
  • Key Performance Indicators (KPI)
  • Client Relationship Management
  • Strong Interpersonal Skills
  • Excellent Work Ethic
  • Excellent Communication Skills
  • Team Player
  • Attention to Detail

Timeline

Branch Operations Manager

Lone Peak Dental Group
05.2020 - Current

Dental Assistant

Neal Dental Care
08.2019 - 05.2020

Patient Scheduling Coordinator

Neal Dental Care
03.2019 - 06.2020

Dental Treatment Coordinator

Admire Dental Care
11.2018 - 03.2019

Dental Receptionist

Annandale Smiles
08.2018 - 11.2018

Receptionist

European Wax Center
01.2018 - 03.2017

Doctor's Assistant

Little River Chiropractor clinic
09.2017 - 12.2017

Receptionist/Sales Associates

Potomac Steel Inc
07.2016 - 12.2016

Front Desk Receptionist

Potomac Steel Inc
04.2016 - 12.2016

Associate - Social Psychology

Northern Virginia Community College

High school diploma - undefined

Freedom High School

Bachelor of Arts - Industrial And Organizational Psychology

George Mason University

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Jessica Solorzano