Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Jessica Songer

Nitro,WV

Summary

Versatile administrative professional with expertise in data entry, payroll, and strong communication skills. Bringing extensive background in healthcare office administration and related roles. Adept at drafting legal documents and maintaining organizational records with accuracy.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

United Healthcare Group
Remote, WV
07.2021 - Current
  • Addressed member and provider complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Handled over 40 calls per shift providing facilities and customers claim details and benefit information.

Optometric Technician

Ramsey Eye Care
Charleston, WV
01.2019 - 05.2020
  • Conducted 5-15 pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Coordinated patient scheduling , monitored patient flow throughout office and properly communicated delays.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.

Medical Technician/Medical Billing

Eye Doc, Inc.
Cross Lanes, WV
02.2016 - 11.2018
  • Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
  • Monitored inventory levels of supplies, equipment and placed orders for replacements.
  • Interviewed patients to obtain medical history and chief complaints.

Payroll Administrator

CDI Corporation
Cross Lanes, WV
01.2014 - 11.2015
  • Managed multi state payroll data entry and processing for 500+ employees to comply with predetermined company guidelines.
  • Calculated payroll deductions by accurately using ADP and processed payroll to meet preset requirements.
  • Processed off-cycles and expense reporting
  • Uploaded time records into Bullhorn software and made adjustments to create accurate database for payroll processing functions.
  • Communicated daily with managers, account execs, and different CDI departments

Education

Associate of Arts - Business Management

West Virginia Junior College
Charleston, WV
11.2013

Skills

  • Data Entry and Database Maintenance
  • Efficient and Detail-Oriented
  • Effective Written and Verbal Communication
  • Microsoft Software
  • Typing 70 wpm and 10-Key Entry
  • Payroll Management
  • Reporting and Client Management Systems
  • Document and File Management
  • Research and Analytical Skills
  • Confidentiality and Data Protection
  • Strong Organizational Skills

Timeline

Customer Service Specialist

United Healthcare Group
07.2021 - Current

Optometric Technician

Ramsey Eye Care
01.2019 - 05.2020

Medical Technician/Medical Billing

Eye Doc, Inc.
02.2016 - 11.2018

Payroll Administrator

CDI Corporation
01.2014 - 11.2015

Associate of Arts - Business Management

West Virginia Junior College

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