Jessica Sonju
Phoenix,AZ
Summary
Experienced HR professional skilled in employee relations, performance management, talent development, and organizational culture. Proficient in aligning HR strategies with business objectives and fostering inclusive workplaces. Successful track record in global M&A integrations and corporate social responsibility. Knowledgeable HR Business Partner with expertise in complex employee relations and organizational development. Strong background in conflict resolution and talent management for improved team cohesion and productivity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Human Resources Business Partner
Encora Digital, LLC
10.2008 - Current
- Supported global workforce integration during multiple mergers and acquisitions, ensuring alignment with organizational structure, policies, and culture.
- Collaborated cross-functionally to streamline HR processes and onboarding for newly acquired employees in international regions.
- Championed Corporate Social Responsibility (CSR) initiatives, promoting community engagement, DEI, and sustainability.
- Acted as strategic advisor to leadership on talent strategy, organizational design, and employee relations.
- Sponsored company-wide wellness challenges to promote employee well-being and engagement.
Education
No Degree -
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Employee Relations & Conflict Resolution
- HRIS (D365)
- Performance Management & Coaching
- Investigations & Compliance
- Onboarding & Offboarding
- ADA/FMLA Knowledge
- DEI Program Implementation
- Organizational Design & Talent Strategy
Certification
- SHRM-CP (In Progress)
- Certificate in Diversity, Equity & Inclusion Leadership
HR Impact Highlights
- Performance Management
- Developed and implemented a PIP for an underperforming employee, resulting in a performance turnaround within 60 days.
- Conflict Resolution
- Mediated interpersonal conflict between team members, resulting in improved collaboration and productivity.
- Employee Complaints & Investigations
- Conducted confidential investigation into management concerns, leading to improved leadership communication and restored trust.
- Accommodation & Leave Management
- Successfully coordinated a temporary medical accommodation while maintaining operational continuity.
- Employee Retention
- Conducted stay interviews and implemented mentoring programs, improving retention by 30% in six months.
Timeline
Human Resources Business Partner
Encora Digital, LLC
10.2008 - Current
No Degree -
Maricopa Community Colleges, Phoenix College
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