Jessica Soo
Los Alamitos,CA
Summary
Adaptable staff leader with a great work history, motivational approach and upbeat nature. Skilled at training employees, daily planning, schedule writing and excellent customer service. Almost 20 years of experience in the baking industry as a baker and cake decorator.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Baker / Shop Manager / Barista
Moonwood Coffee
12.2017 - Current
- Experience with buttercream, whipped icing and fondant.
- Head baker of scratch made pastries and icings.
- Assist customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Minimize shrink with proper use of FIFO stock procedures.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Manage inventory, cash control, store opening/closing procedures.
- Manage display cases to verify freshness and attractiveness of products.
- Meet deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Manage daily operations of the bakery during owner's absence, overseeing staff performance and order fulfillment.
- Work effectively in fast-paced environments.
- Train new employees with positive reinforcement and respectful, encouraging coaching.
- Prepare specialty drinks such as cappuccinos, lattes and mochas.
Field Merchandiser
LeGrand Marketing
04.2015 - 08.2021
- Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
- Trained cake decorators and bakers in various grocery stores.
- Baked and decorated in fast-paced environments for store grand openings and management walk throughs.
Bakery Manager
Ralphs Grocery
11.2004 - 04.2015
- Organized and detail-oriented with a strong work ethic.
- Baked and decorated cakes to fill displays daily.
- Schedule writing and monthly inventory.
Education
High School Diploma -
Western High School
Anaheim, CA2003
Skills
- Scratch Baker
- Cake Decorator
- Customer Service
- Staff Scheduling
- POS Systems
- Team Leadership
- Inventory Management
- Health and Safety
- Order Taking
Certification
ServSafe Certified
Home baker and cake decorator.
I bake and decorate from home for friends and family. Please check my instagram @jessicakes0313.
Timeline
Baker / Shop Manager / Barista
Moonwood Coffee
12.2017 - Current
Field Merchandiser
LeGrand Marketing
04.2015 - 08.2021
Bakery Manager
Ralphs Grocery
11.2004 - 04.2015
High School Diploma -
Western High School