Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Sostre

Philadelphia,PA

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

15
15
years of professional experience

Work History

Receptionist

Accurate Automotive Services
Narberth , P.A
09.2021 - 06.2024
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Scheduled and confirmed appointments.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.

Manager

Fancy Face LLC
Philadelphia , P.A
06.2009 - 08.2021
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Education

High School Diploma -

Olney Charter High School
Philadelphia, PA
06-1995

Skills

  • Sales management
  • Product Management
  • Staff Management
  • Schedule Preparation
  • Business Administration
  • Business Development
  • Strategic Planning
  • Budget Control
  • Staff Training and Development
  • Team Leadership
  • Sales Techniques

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Receptionist

Accurate Automotive Services
09.2021 - 06.2024

Manager

Fancy Face LLC
06.2009 - 08.2021

High School Diploma -

Olney Charter High School

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Jessica Sostre