Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Sotelo

Fresno

Summary

Dynamic warehouse professional with extensive experience at The Home Depot DFC, excelling in order picking and shipping. Proven ability to enhance team collaboration and training effectiveness, while consistently meeting productivity targets. Skilled in materials handling and committed to maintaining a safe work environment, ensuring operational excellence and customer satisfaction.

Overview

15
15
years of professional experience

Work History

General Warehouse Worker/MHE Operator & Trainer

The Home Depot DFC
09.2021 - Current
  • Received and processed warehouse orders using handheld scanner.
  • Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.

Bridal Stylist/Alterations Specialist

David's Bridal
10.2018 - 09.2021
  • Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
  • Streamlined appointment scheduling and follow-up processes for improved customer experience.
  • Created memorable experiences brides their families providing attentive service throughout entire selection process.
  • Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
  • Maintained an organized workspace, keeping track of client orders and timelines for completion.
  • Stayed up-to-date on current fashion trends, applying knowledge to create stylish garment modifications tailored to client preferences.
  • Supported bridal department with expert gown alterations, ensuring brides'' satisfaction on their special day.
  • Maintained a safe work environment by adhering to all safety guidelines when using sewing equipment or handling delicate fabrics.
  • Expanded clientele base by offering personalized consultations and recommendations for custom alterations projects.

Hub Delivery Driver

AutoZone
03.2017 - 06.2018
  • Expedited urgent shipments by prioritizing tasks and adjusting routes accordingly to meet tight deadlines.
  • Improved delivery efficiency by optimizing route planning and adhering to time-sensitive schedules.
  • Enhanced customer satisfaction by providing professional and courteous service during package deliveries.
  • Developed strong relationships with regular clients through consistent reliability and attention to individual preferences.
  • Order picked customer orders to prep and deliver.

Warehouse Associate

O'Reilly Auto Parts Distribution Center
01.2016 - 03.2016
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 75 pounds.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.

Customer Service Representative

U-Haul Moving and Storage
11.2015 - 01.2016
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Clean trucks and have ready for the next customer to rent.

Customer Service Representative/Loss Prevention Representative

Walmart
10.2013 - 10.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Implemented loss prevention strategies, minimizing instances of theft or damage to merchandise.
  • Implemented effective loss prevention strategies by monitoring high-value merchandise areas closely.
  • Maintained store assets with effective loss prevention strategies.
  • Safeguarded company assets by adhering to loss prevention policies and procedures.
  • Implemented loss prevention measures to minimize shrinkage from theft, damage, or misplacement of items.

Customer Service / Shift Leader

Dominos Pizza Inc.
02.2011 - 10.2013
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Optimized staffing levels during peak periods to ensure adequate coverage without compromising on service quality.
  • Mentored new hires, ensuring they were equipped with the necessary skills to provide excellent customer service.
  • Improved team performance with regular coaching and feedback sessions.
  • Ensured compliance with company policies and industry regulations through thorough monitoring of daily operations.
  • Collaborated with other managers to develop strategies for improving overall store performance.
  • Reduced employee turnover, resulting in a more stable and experienced workforce, by fostering a positive work environment.
  • Led team meetings focused on setting goals, reviewing progress, and sharing best practices among colleagues.
  • Established team priorities, maintained schedules and monitored performance.

Education

High School Diploma -

James Madison Highschool
Online
12-2025

Skills

  • Loading and unloading
  • Order picking
  • Packaging and labeling
  • Pallet jack handling
  • Shipping and receiving
  • Heavy lifting
  • Warehouse safety
  • Stock control
  • Team collaboration
  • Materials handling and transport
  • Forklift operation
  • Warehouse logistics
  • Punctual and dependable
  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Written and verbal communication
  • Refunds and exchanges
  • Issue resolution

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

General Warehouse Worker/MHE Operator & Trainer

The Home Depot DFC
09.2021 - Current

Bridal Stylist/Alterations Specialist

David's Bridal
10.2018 - 09.2021

Hub Delivery Driver

AutoZone
03.2017 - 06.2018

Warehouse Associate

O'Reilly Auto Parts Distribution Center
01.2016 - 03.2016

Customer Service Representative

U-Haul Moving and Storage
11.2015 - 01.2016

Customer Service Representative/Loss Prevention Representative

Walmart
10.2013 - 10.2015

Customer Service / Shift Leader

Dominos Pizza Inc.
02.2011 - 10.2013

High School Diploma -

James Madison Highschool

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