Jessica Mejia-Soto
Oneonta,AL
Summary
Motivated bilingual professional offering over 14 years of retail service excellence, client relationship building, and operational compliance and computer skills. Dedicated to bring ambitious drive to a growing company by taking pride in the commitment to career and role performances. Meets deadlines and works with a high level of operational awareness and adaptability. Differentiates by genuinely being enthusiastic to learn, grow and excel in the banking industry.
Overview
17
17
years of professional experience
Work History
Branch Manager II, AVP
BancorpSouth Now Cadence
Albertville, AL
07.2022 - Current
- Handling of staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Engaged employees in business processes with positive motivational techniques.
- Protected company assets with strategic risk management approaches.
- Gathered and reviewed customer feedback to improve operations.
- Created strategies to develop and expand existing customer sales
- Boosted branch sales by developing and deepening customer loyalty
- Developed prospects for new loans though weekly cold calling
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Distinguished best, average and potential referral partners to build up pipelines
Senior Relationship Banker
Truist
Trussville/Oneonta, AL
01.2021 - 07.2022
- Resolved problems, improved operations and provided exceptional service
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals
- Backed up teller team by handling needs of new and existing clients
- Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues
- Adhere to internal controls, operational procedures and risk management policies
- Stay informed of all changes in policies and procedures to ensure compliance with current guidelines
- Maintained current knowledge of loan products and applicable requirements, processes, procedures, internal policies and regulations
- Managed practical action plans to respond to audit findings and compliance violations
- Gathered, organized and evaluated data to make accurate assessments of current operations
- Solved customer challenges by offering relevant products and services solutions
- Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality
- Advise on consumer lending options and take loan applications
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated
- Led projects and analyzed data to identify opportunities for improvement
- Routine client maintenance requests, problem resolution and advanced sales functions regarding deposit, credit, convenience and other product and service lines
- Approached prospective clients through cold calling and emails to meet sales targets
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Worked closely with Branch Operation Partners to maintain optimum levels of communication to effectively and efficiently complete projects
- Originated, reviewed, processed, closed and administered customer loan proposals
- Reviewed and edited loan agreements to promote efficiency and accuracy
- Maintained strict confidentiality of bank records and client information.
Branch Banker III
BB&T
Trussville, AL
06.2017 - 01.2021
- Provide professional client service by performing accurate transactions, genuinely welcoming clients, smiling and thanking each client for his or her business
- Serve as primary contact for new account openings and cross-sell other products and services to clients and prospects through proactive and reactive client contact
- Provide clients with guidance and awareness of available credit options
- Initiate and completing of loan origination process
- Stay current with NMLS registry process
- Using independent thinking as well as objective decision making
- Offer assistance and complete resolution with financial issues
- Support team sales process by acting upon or referring identified client needs to other lines of business such as Retail Loan, Mortgage, Investments, Private Banking, Insurance, Small Business, Merchant Services
- Adhere to internal controls, operational procedures and risk management policies
- Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines
- Validate executed loan documentation to ensure compliance with all federal and state regulatory requirements
- Submit errors back to the original user and assist with corrections and resolutions
- Ensure high-level of client service by performing basic client service maintenance such as account reconciliation, address changes, stop payments, account closings, transfer, processing check orders
- Continue to grow in role and support team sales efforts by attending weekly sales, service, and product knowledge meetings
- Keep current on all applicable training classes and completing computer-based training
- Perform more complex transactions, with assistance as necessary
- Perform other duties as assigned
- Image and file documents, and research document requests as needed
Branch Banker II
BB&T
Huntsville, AL
06.2016 - 06.2017
- Assist clients in initiating bank product relationships
- Presented at multicultural program seminars to educate and provide financial knowledge to potential clients
- Provide professional client service by performing accurate transactions, genuinely welcoming clients, smiling and thanking each client for his or her business
- Remain aware of policies and procedures to ensure compliance with current guidelines
- Perform transactions such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing monetary instruments, bank vault inventory, account reconciliation, address changes, stop payments, transfers, processing check orders ATM servicing, close out transactions, cash advances
- Attended weekly sales, service, and product knowledge meetings
- Adhere to internal controls, operational procedures and risk management policies
- Collaborated with the compliance officers to eliminate procedural errors
- Support team sales process by making client calls, checking for client offers identifying client needs or opportunities fulfilling the need or referring the client to the appropriate branch team
- Attended and completed applicable training classes and computer training
Office Manager/Customer Service Representative
National Wireless
Guntersville, AL
02.2010 - 04.2016
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Established and developed strong administrative team by delivering ongoing coaching
- Maintained database with customer updates and report generation
- Managed office operations
- Coached new hires on company processes while managing employees to achieve maximum production
- Utilized client and staff feedback to maintain customer partnerships and increase revenue
- Maintained computer and physical filing systems
- Interest buyers in company's merchandise or services
- Demonstrate products and advise clients on how using these products can reduce financial costs
- Report to business owner daily about changes in pricing of stock and/or services time and service quality goals
- Multitasking in fast-paced work environment
- High accuracy level of cash handling and electronic payments
- Manage confidential information and databases
- Make daily/weekly revenue deposits into business accounts
- Address client questions and concerns
- Handling of customer complaints in accordance with company's guidelines and policies
- Provide product or service information to assist customers in making decisions
- Filing documents and other paperwork
- Answering telephone calls in an acceptable professional manner
Repair Technician
National Wireless
Guntersville, AL
02.2010 - 04.2016
- Repairing of broken or damaged wireless devices such as cellular phones
- Tested equipment and parts to identify any defects
- Reassembled equipment after completed repairs
- Maintained up-to-date and accurate repair logs
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
Hostess/Cashier
El Camino Real
Guntersville, AL
05.2007 - 10.2009
- Manage guest to server ratios to ensure an enjoyable dining experience
- Customer checkout while asking about their dining experience
- Resolve different types of complaints from customers or address them to the restaurant manager
- Record data regarding bills, total amounts, and restaurant expenses in cash registers
- Consistently provided professional, friendly and engaging service
Education
GED -
Douglas High School
Douglas, AL2013
Skills
- Registered in Nationwide Mortgage Licensing System (NMLS)
- Notary Public
- Banking document preparation
- Cash handling and management
- Process implementation
- Relationship building and management
- Risk analysis and management
- Team Leadership
- Relationship Development
- Fluent in Spanish
- Performance improvement
- Administrative support
- Excellent multi-tasking ability
- Organizational skills
- Computer Skills
Timeline
Branch Manager II, AVP
BancorpSouth Now Cadence
07.2022 - Current
Senior Relationship Banker
Truist
01.2021 - 07.2022
Branch Banker III
BB&T
06.2017 - 01.2021
Branch Banker II
BB&T
06.2016 - 06.2017
Office Manager/Customer Service Representative
National Wireless
02.2010 - 04.2016
Repair Technician
National Wireless
02.2010 - 04.2016
Hostess/Cashier
El Camino Real
05.2007 - 10.2009
GED -
Douglas High School
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