Jessica Soto

• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

• Leads restaurant team in a fast-paced environment
• Implements and oversees food safety practices while maintaining store’s monthly budget
• Prepares and packages food orders for in-store and catering
• Greets and interacts with customers, providing resolution as necessary and suggesting menu recommendations

• Managed budget implementations, employee reviews, training, schedules.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Input all orders that came into the company using e-Enterprise Great Plains

• Improving Customer Service based on client feedback through the development of new policies and procedures, Assist customers with returns and placing orders, Update Delivery dates
• Handled all Daily Correspondence with overseas vendors
• Responsible for Proof reading and editing Overseas Correspondence
• Supervise product inventory; verify quantity and quality of products received and Maintained Internet Orders
• Responsible for maintaining warehouse stock Inventory
• Followed up on all orders coming in from overseas with U.S Customs, Freight Forwarder & • FedEx Maintained all documentations from overseas
• Handled Production samples making sure samples are as Customers orders, Resolved concerns to clients satisfaction
• Developed and maintained company forms and spreadsheets to efficiently and effectively track sales and supplies of the company, which earned recognition from employers and vendors
• Back up for manager, Supervised and inspired employees, In charge of shipping orders from California warehouse and maintain BOL

Receptionist

• Managed High Volume phone calls, Using Cisco IP phone system
• Screened Visitors & phone calls, Resolved concerns to clients satisfaction
• Resolved concerns to clients satisfaction, Responsible for submitting timesheets
• Maintained inventory of office supplies, Ordered products from purchase orders

• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.