Jessica Soto

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Spearheaded innovative approaches to resource allocation and strategic planning.
• Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.

- Managed, oversaw, trained, and developed specialty pharmacy employees within Core therapies, MIDS, and Celgene
- Enforced customer service standards and resolved customer problems to maintain quality service
- Recruited and hired qualified candidates for open positions
- Maintained ongoing communication with operational and clinical staff to optimize workflow and enhance the patient experience
- Worked on cases through Ethics point, processed cases through an ethical lens, and ensured prompt and precise handling of all ethical cases
- Identified deficiencies and opportunities to improve policies, procedures, and controls using leadership skills
- Collaborated with cross-functional team members to build and execute development plans
- Managed team members to meet project tasks and expectations, supporting objectives, checkpoints, and timelines
- Utilized data and analytics to identify trends and establish connections with business performance outcomes in collaboration with program management
- Worked cross-functionally with marketing, sales, and finance departments
- Resolved customer inquiries and complaints requiring management-level escalation

- Conduct monthly audits for Lake Mary PSC and MIDS PSC teams, providing feedback and coaching to maintain quality standards.
- Develop training/coaching, task and process guidelines, and provide clear and concise directions to associates.
- Interview, hire, and support new associates throughout their training process.
- Introduce team Chit Chats and goals to enhance productivity and improve team morale.
- Support associates with escalated customer calls, resolving issues and ensuring excellent customer service.
- Evaluate employee performance mid-month and monthly, and provide coaching and training for improved quality of work and employee retention.
- Merge two PSC teams under one leadership (LM PSC Core and MIDS PSC).
- Maintain compliance with company policies, objectives, and communication goals.
- Review completed work to verify consistency, quality, and conformance.
- Resolve customer complaints and adjust policies to meet changing needs.
- Plan and manage resources to consistently meet production, quality, and cost goals.
-Coach staff members to develop long-term career goals.

- Entered and processed patients' prescriptions into internal system
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Counted, measured and compounded medications following standard procedures
- Collected co-payments or full payments from customers
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Set up and modified patient profiles in system to include current information such as medications and insurance details
- Trained and guided 50+ Pharmacy Technicians trainees on all five workstations within retail pahrmacy