Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Soto Escribano

Jacksonville

Summary

Seeking a challenging opportunity where I will be able to utilize my strong organizational skills and ability to work well with people, which will allow me to grow personally and professionally. I am self-motivated and able to work both independently and as a collaborative team member. Seasoned Head of Sales Support with robust experience in managing sales operations and implementing strategic business plans. Known for strong leadership skills, adept at building high-performing teams, and fostering collaborative environments to drive sales growth. Instrumental in streamlining processes, enhancing operational efficiency, and contributing to increased revenue.

Overview

12
12
years of professional experience

Work History

Sales Support

Fenetex Motorized Screens
Jacksonville
07.2020 - 07.2025
  • Delivered timely customer service by addressing inquiries, resolving issues, and managing complaints.
  • Collaborated with diverse coworkers to accomplish goals and tackle product-related concerns.
  • Enhanced customer satisfaction through effective problem resolution and friendly interactions.
  • Worked closely with team members to achieve project objectives and adhere to deadlines.
  • Applied advanced technical skills to troubleshoot complex problems and implement effective solutions.
  • Streamlined processes and optimized performance through utilization of various software tools.
  • Delivered training sessions on company policies and procedures to new employees.

Service Manager

Wells Fargo
Jacksonville
04.2019 - 07.2020
  • Managed daily bank operations ensuring compliance with regulatory requirements.
  • Trained and mentored staff on customer service and banking procedures.
  • Oversaw financial transactions maintaining accuracy and efficiency in processes.
  • Conducted regular meetings with staff members to discuss progress towards goals.
  • Performed daily audits of cash drawers, deposits, withdrawals, transfers.
  • Delivered associate performance evaluations to determine merit increases and bonus amounts.
  • Ensured compliance with banking laws and regulations through periodic review of internal policies.
  • Processed deposits, withdrawals, and loan applications efficiently.
  • Resolved customer complaints through effective communication strategies.

Personal Banker

Wells Fargo Bank, N.A.
Jacksonville
06.2016 - 04.2019
  • Delivered exceptional financial management and customer service, guiding customers through account setups and loan processes.
  • Provided personal and business financial counseling while enhancing lending services and client relationships.
  • Coached associates on product knowledge, procedures, and policy updates to improve team performance.
  • Ensured compliance with operational, security, and audit policies to mitigate risks.
  • Communicated effectively with customers and coworkers to foster a collaborative environment.
  • Scheduled branch activities in absence of Branch Manager, prioritizing daily operations effectively.
  • Controlled guest checks and secured payments to maintain financial integrity.
  • Interacted professionally with large groups of 20 or more attendees, ensuring satisfaction.

Manufacturing Associate

Fenetex
Jacksonville
01.2014 - 06.2016
  • Learned and operated several different machines.
  • Identifying the development needs of others through coaching, mentoring, or otherwise helping them to improve their knowledge or skills.
  • Interacted with management to facilitate production quotas.
  • Demonstrate strong problem-solving ability, acceptance of change, and a long duration of project assignments.
  • Packs up completed products, and prepares them for shipment.
  • Possesses the physical strength and stamina required to stand, walk, and lift for long periods of time.
  • Monitored inventory levels and reported shortages to management promptly.

Education

High School Graduate -

Duncan U. Fletcher High
Jacksonville Beach, Florida
01.2007

Skills

  • Customer service
  • Sales support experience
  • Software troubleshooting
  • Process optimization
  • Compliance management
  • Relationship management
  • Effective communication
  • Conflict resolution
  • Product sales support

Languages

Spanish
Limited

Timeline

Sales Support

Fenetex Motorized Screens
07.2020 - 07.2025

Service Manager

Wells Fargo
04.2019 - 07.2020

Personal Banker

Wells Fargo Bank, N.A.
06.2016 - 04.2019

Manufacturing Associate

Fenetex
01.2014 - 06.2016

High School Graduate -

Duncan U. Fletcher High

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