Summary
Overview
Work History
Education
Skills
RELATED EXPERIENCE AND SKILLS
Timeline
Generic

Jessica Soucy

West Bridgewater,MA

Summary

Hardworking individual looking to make a difference in the world. With personal recovery experience of 9.5+ years. Believes being adaptable understanding and compassion are a top priority. Has a positive attitude, always finding the silver lining in any situation. Currently enrolled in North Shore Community College to obtain CCAR Addiction recovery coach certification to follow the passion of helping others.

Overview

11
11
years of professional experience

Work History

Lead Painter

B. Young Décor and More
01.2022 - Current
  • Worked in residential homes painting interiors.
  • Followed direction from business owner and communicated with customers to ensure satisfaction.
  • Responsible for inventory, preparation and job site clean up.
  • Traveled to various locations.
  • Ability to work alone and on a team to complete jobs.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
  • Delivered high-quality painting services on time and within budget for a variety of clients.
  • Consistently met safety regulations while working on-site at both residential and commercial properties.
  • Worked holidays and weekends depending on shifting needs of project.
  • Improved customer relations through strong communication skills and attention to detail in all projects.
  • Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.

Peer Support Volunteer

Recovery
01.2015 - Current
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed trusting relationships with clients by maintaining a non-judgmental atmosphere while emphasizing personal accountability.
  • Partnered with community organizations to expand available resources for individuals seeking addiction treatment services.
  • Assisted patients in developing coping skills and healthy habits to replace addictive behaviors, strengthening long-term sobriety prospects.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Treated clients and families with respect and dignity.

Owner

J. Souls Creation
01.2016 - 01.2022
  • Transformed ideas into beautiful designs.
  • Provided customized products for customers.
  • Managed marketing through social media.
  • Head of customer service in person, virtually and on telephone calls.
  • Responsible for all finances, budget, pricing and accounting.
  • Maintained inventory and ordering supplies.
  • Designed eye-catching packaging for products, strengthening brand recognition and consumer appeal.

Manager

New York Bagel
01.2016 - 01.2018


  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Counted money in drawers at beginning and end of each shift.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Conducted inventory management tasks such as ordering new stock and updating inventory records accurately.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

CCAR Addiction Recovery Coach

North Shore Community College
Danvers, MA

Diploma - undefined

Pelham High School
Pelham, NH
01.2010

Skills

  • Organizational skills
  • Multitasking Abilities
  • Problem-solving
  • Customer service
  • Decision-making
  • Team management
  • Recovery guidance
  • Boundary setting
  • Substance abuse awareness
  • Rapport building
  • Relationship building skills
  • Mental health advocacy
  • Stress reduction techniques

RELATED EXPERIENCE AND SKILLS

  • Volunteer with Girl Scouts of America
  • Active in peer-to-peer support group

Timeline

Lead Painter

B. Young Décor and More
01.2022 - Current

Owner

J. Souls Creation
01.2016 - 01.2022

Manager

New York Bagel
01.2016 - 01.2018

Peer Support Volunteer

Recovery
01.2015 - Current

Diploma - undefined

Pelham High School

CCAR Addiction Recovery Coach

North Shore Community College

Similar Profiles

CREATE PROFILE