Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Sowder

Anchorage,AK

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Banquet Server with diverse event experience, attention to detail and friendly personality. Successful at handling food and beverage services while bussing tables and fulfilling customer requests. Track record of success in events with different guest sizes, menus and presentation requirements.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Fine Dining and Banquet Server

Sullivan's Steakhouse
02.2022 - 07.2023
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Ran food from chefs to guest tables with dishes that required special serving techniques.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Certified Trainer

Lead Server

Opa's Schnitzel Haus
07.2010 - 10.2021
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.

Education

Associate of Arts - Art History

North Central Texas College
Gainesville, TX

Skills

  • Food Handlers License and Alcohol Servers Certification
  • Fine Dining Service
  • Menu Memorization and Presentation
  • Specials Promotion and Upselling
  • Warm and Friendly
  • Adaptable and Flexible
  • Conflict and Complaint Resolution
  • Operational Efficiency
  • German fluency

Certification

  • Certified Banquet Server
  • Certified Trainer
  • Food Handler Card
  • TAP CHARR Card

Timeline

Fine Dining and Banquet Server

Sullivan's Steakhouse
02.2022 - 07.2023

Lead Server

Opa's Schnitzel Haus
07.2010 - 10.2021

Associate of Arts - Art History

North Central Texas College

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Jessica Sowder