Jessica Spadafino
Wappingers Falls,NY
Summary
Motivated and detail-oriented professional with a strong background in leadership, customer service, and team training. Proven track record in enhancing service quality, resolving complex issues, and fostering collaboration within teams. Eager to leverage skills in a managerial role to drive operational excellence and contribute to a dynamic organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service & Operations Manager
Valley Pizza
Valley Cottage, USA
11.2024 - Current
- Led customer relations initiatives, enhancing service quality and responsiveness.
- Resolved escalated customer inquiries, enhancing satisfaction and fostering repeat business.
- Managed closing registers and prepared financial summaries, supporting operational efficiency.
- Oversaw inventory orders, streamlining submission processes for timely replenishment.
- Recruited, hired, and trained new personnel to adapt to evolving business demands.
- Developed training materials on effective communication techniques, aiding new hires in adapting quickly.
Camp Counselor & Lifeguard
Day Camp in the Park
Harriman, USA
06.2024 - 06.2025
- Supervised 20+ campers per session, enforcing safety protocols and engaging in pool and lake instruction.
- Facilitated team-building exercises that enhanced cooperation and camaraderie among campers.
- Resolved conflicts between campers, fostering a supportive and positive environment.
- Conducted safety checks and documented incidents to ensure compliance with regulations.
- Guided campers in developing confidence and self-esteem through personalized mentoring.
Crew / Certified Trainer
Chipotle Mexican Grill
Fishkill, USA
11.2019 - 01.2023
- Trained over 10 new hires to ensure operational consistency and enhance team efficiency.
- Monitored crew performance and provided feedback to support ongoing development and operational excellence.
- Delivered consistent customer service while developing strong interpersonal and problem-solving skills.
- Promoted a positive team environment and improved workflow during high-volume periods.
- Accurately handled cash and digital transactions, including end-of-shift reconciliation.
- Assisted with maintaining compliance with health and safety regulations.
Education
B.A. - Business Management
Manhattanville University
Purchase, NY12-2024
A.S. - Business Administration
Dutchess Community College
Poughkeepsie, NY05-2023
Skills
Certification
- Basic Life Support (BLS) & First Aid
- Certified Lifeguard
Timeline
Customer Service & Operations Manager
Valley Pizza
11.2024 - Current
Camp Counselor & Lifeguard
Day Camp in the Park
06.2024 - 06.2025
Crew / Certified Trainer
Chipotle Mexican Grill
11.2019 - 01.2023
B.A. - Business Management
Manhattanville University
A.S. - Business Administration
Dutchess Community College