Jessica Spano
Lititz,PA
Summary
Dynamic Training Manager with a proven track record at Infinito's Pizza Buffet, specializing in staff development plans and effective coaching. Excelled in creating impactful training solutions and fostering team development, significantly enhancing employee performance and operational efficiency. Expert in verbal communication, ensuring engaging learning environments and strong team collaboration.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Training Manager
Infinito's Pizza Buffet
Lancaster, Pa.
07.2015 - Current
- Provided coaching and mentorship programs for staff members.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Roleplayed various scenarios with teams to build confidence in handling situations.
- Implemented systems for tracking employee certifications and qualifications across departments.
- Collaborated with management to align on strategy and communication of content.
- Mentored team members to succeed and advance within department and company.
- Analyzed data to evaluate effectiveness of current training program offerings.
General Manager
Wendy's
Lancaster, Pa.
07.1992 - 06.2015
- Recruited, interviewed and hired qualified staff for open positions.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Trained employees on duties, policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Delegated work to staff, setting priorities and goals.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
F.W.Springstead
Florida06-1992
Some College (No Degree) - Accounting and Finance
Suffolk County Community College
Selden, NYSkills
- Training solutions development
- Staff development plans
- New hire on-boarding
- Course planning
- New employee training
- Coaching and mentoring
- Verbal and writing communication
- Employment law
- Team development strategies
Accomplishments
Rising Star Award from Wendy's. Lowest turnover percent in the company.
Certification
- Serve Safe Certified
Timeline
Training Manager
Infinito's Pizza Buffet
07.2015 - Current
General Manager
Wendy's
07.1992 - 06.2015
- Serve Safe Certified
High School Diploma -
F.W.Springstead
Some College (No Degree) - Accounting and Finance
Suffolk County Community College
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