Jessica Spatola
Saint Augustine,FL
Summary
Dynamic and dedicated professional with extensive experience in customer service, notably at El Paso Cantina, where I enhanced sales through effective upselling. Bilingual in Spanish and English, I excel in communication and problem resolution, ensuring exceptional guest experiences while thriving in fast-paced environments. Committed to teamwork and maintaining high standards of service.
Overview
16
16
years of professional experience
Work History
Babysitter
Self Employed
Hawthorne, CA
11.2016 - 08.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Server
El Paso Cantina
San Pedro, CA
08.2014 - 08.2016
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Banquet Server on Call
Sttifani Agency
Lomita, CA
05.2008 - 08.2016
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Server
The Burn Tortilla
Gardena, CA
09.2012 - 09.2014
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
El Burrito Juniors
Torrance, CA
10.2004 - 12.2007
- Served food and beverages promptly with focused attention to customer needs.
Education
Dental Assistant -
UEI College
Gardena, CA10.2016
General Education - GED
West Hollywood College
West Hollywood, CA01.2015
Skills
Committed to providing outstanding customer service
Exceptional verbal and written communication skills
Bilingual: Spanish / English
Able to resolve problems or concerns in a courteous and professional manner
Detailed oriented, able to multi-task and work in fast paced environments
Operate computerized cash registers, cash handling experience
Computer navigation skills
Goal oriented team member who can take initiative and work independently
Committed to providing punctual and consistent attendance
Additional Information
PROFESSIONAL EXPERIENCE
Server
• Greet guest and provide information on menu items or specials
• Take and confirm food and beverage orders and check guests’ identification for alcoholic
beverage orders as required
• Serve food, ensure guest satisfaction and resolve any concerns or complaints
• Follow all health and safety standards for serving food or beverages
• Compute and present bill, and process payment transaction
• Ensure tables are set and condiments are replaced
• Ensure dining area is maintained according to company standards
Timeline
Babysitter
Self Employed
11.2016 - 08.2020
Server
El Paso Cantina
08.2014 - 08.2016
Server
The Burn Tortilla
09.2012 - 09.2014
Banquet Server on Call
Sttifani Agency
05.2008 - 08.2016
Server
El Burrito Juniors
10.2004 - 12.2007
Dental Assistant -
UEI College
General Education - GED
West Hollywood College