Jessica Spearman
Owings Mills,MD
Summary
A motivated business professional, offering reliability, organization, customer relations and outstanding communication skills. Poised and competent with demonstrated ability to handling sensitive and confidential records. Thrive in deadline-driven environments. Easily adapts to new policies and procedures. Successful in applying strong communication and problem resolution skills. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
15
15
years of professional experience
Work History
Communication Center Representative
NATIONAL SPINE AND PAIN CENTER
11.2018 - Current
- Answer incoming calls from patients and identify the type of assistance needed
- Schedules, verify, confirm, cancel and reschedule patient appointments as appropriate
- Obtain patient demographics, insurance information and all other pertinent details needed to guarantee accuracy in new and current patient accounts
- Enter patient's information into the system accurately
- Maintains patient confidentiality
- Assist with patient's prescriptions through the Patient Portal
- Make outbound calls to contact, register and schedule CT and NC referrals
- Process medication refills
- Advise patients the status of their medication request
- Contact pharmacy on behalf of patients
- Communicate effectively with other departments to resolve patients concerns
- Navigate through several programs such as Athena, EMA and GPS to properly assist patient's
- Verify patient's insurance to ensure active policy through Ecare
- Emphasize with patient's
- Set priorities and organize work to meet deadlines
- Assist and responsible for 5 states including NJ, GA, CT, FL, NC and NY.
Collections Agent 3
PAYPAL CREDIT
07.2016 - 11.2018
- Monitor the status of negative accounts and attempt to collect payments
- Resolve discrepancies, clarify issues and make final decisions for payment arrangements
- Submit work cases for approval on payment assistance programs such as a settlement and hardship
- Empathize with customers to find resolution to assist with bringing account up to date
- Utilize computer systems such as Lexis Nexis and Equifax to handle skip tracing for new numbers, bankruptcy and any deceased records
- Ensure all customer information is correct, including phone numbers, email and address
- Submit and process payments through funding source on file
- Work collaborative with cycle partners to hit goal monthly
- Submit queue strategy to supervisor daily
- Review and pull reports from Tableau such as the Roll Rate Report, NSF payment list, auto defaults and low bucket list
Assistant Property Manager
PENNROSE MANAGEMENT COMPANY
06.2009 - 10.2015
- Files court documents for eviction and attends scheduled court hearings
- Prepare reports, letters and memorandums
- Conduct interviews with residents and prospects to obtain, clarify and verify information about their household, income and assets to determine eligibility
- Resolve discrepancies, clarify issues and make final decisions on move-ins
- Utilizes maintenance software program to enter in and track work orders, and regularly reviews maintenance reports
- Prepares and submits timesheets and payroll adjustments
- Manages health and safety programs, including training in fire safety, general emergency procedures, and in the use of emergency equipment
- Process vendor invoices
- Inspects apartments for move-in/out condition and turnover status
- Responds to resident concerns and complaints
- Collect rental payments and process through Pay Scan
- Completes weekly recertification and vacancy reports
- Enter prospects information into the Yardi system
- Performs criminal and credit screenings
- Monitors landlord-tenant relations and mediates disputes when necessary.
Education
Diploma - Business and Administrative Procedures - Business Administration
Edmondson-Westside High
Baltimore, MD06.2002
Skills
- Customer Service
- Scheduling
- Written Correspondence
- General Office Skills
- Researching
- Problem Solving
- Negotiating
- Verifying
- Collections
- Marketing & Sales
- Computer Savvy
- KPH: 11,500kph
Affiliations
Uplands Community Association, Youth Committee Member
Timeline
Communication Center Representative
NATIONAL SPINE AND PAIN CENTER
11.2018 - Current
Collections Agent 3
PAYPAL CREDIT
07.2016 - 11.2018
Assistant Property Manager
PENNROSE MANAGEMENT COMPANY
06.2009 - 10.2015
Diploma - Business and Administrative Procedures - Business Administration
Edmondson-Westside High
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