Jessica Spelling
Texarkana,AR
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
6
6
years of professional experience
Work History
Counselor-in-Training
Arkansas Treatment Services
Texarkana, AR
03.2024 - Current
- Maintained clinical records to promote strong compliance with federal standards.
- Complied with federal and corporate guidelines to safeguard continuous level of patient confidentiality.
- Updated client data and information from counseling sessions using Methadone.
- Communicated with patients during group therapy sessions and provided opportunities for participants to share personal experiences.
- Researched patient cases to understand issues and provide current needs assessment.
- Developed client-centered treatment plans with specific goals and objectives and provided therapeutic counseling in accordance with such plans.
Counter Manager
Dillards Department Store
Texarkana, TX
04.2022 - 04.2023
- Provided customer service by answering questions, providing recommendations and addressing complaints.
- Described merchandise and explained use, operation and care of merchandise to customers.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
Intake Coordinator
Lincare
Texarkana, TX
08.2021 - 04.2022
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered phone calls to provide assistance, information and medical personnel access.
- Compiled physical and digital documents, charts and reports.
Customer Service Representative
Bcbstx
Marshall, TX
09.2018 - 07.2020
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Made outbound calls to obtain account information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
Bachelor of Science - Kinesiology
Stephen F Austin State University
Nacogdoches, TX12-2020
Skills
- Patient Assessments
- Group facilitation
- Treatment Planning
- Mediation
- Clinical records maintenance
- Crisis Intervention
- Data Entry
- Data Collection
- Inbound and Outbound Calling
- Paperwork Processing
- Complaint resolution
- Appointment Scheduling
Timeline
Counselor-in-Training
Arkansas Treatment Services
03.2024 - Current
Counter Manager
Dillards Department Store
04.2022 - 04.2023
Intake Coordinator
Lincare
08.2021 - 04.2022
Customer Service Representative
Bcbstx
09.2018 - 07.2020
Bachelor of Science - Kinesiology
Stephen F Austin State University