Summary
Work History
Education
Skills
Section name
Languages
Timeline
Generic

Jessica Spencer

Bellmawr,New Jersey

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Work History

Server

Olive Garden Restaurant
07.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

High School Diploma -

Rowan College Of South Jersey
Gloucester City, NJ
05.2027

Skills

  • Table Bussing
  • Order Management
  • Food Inspection
  • Supply Restocking
  • Guest Engagement
  • Food Running
  • Performance Improvement
  • Dining Area Maintenance
  • Food Delivery
  • Bill Computation
  • Order Accuracy
  • Attention to Detail
  • Organizational Skills
  • Problem Solving
  • Wine Pairing Knowledge
  • Time Management
  • Conflict Resolution
  • Stress Management
  • Cleanliness Standards
  • Strong Work Ethic
  • Computer Literacy
  • Effective Communication
  • Menu Knowledge
  • Team Collaboration
  • Multitasking Abilities
  • Professional Appearance
  • Allergy Awareness
  • Positive Attitude
  • Food Handling
  • Food Safety Standards
  • Upselling
  • Staff Training
  • Cool Under Pressure
  • Food and Beverage Service
  • Warm and Friendly
  • Food Preparation and Safety
  • Ability to Lift 30 Pounds
  • Decision-Making
  • Upselling and Cross Selling
  • Menu Recommendations
  • Wine and Liquor Service
  • High Energy and Stamina
  • Age Verification

Section name

I like to advance my skills in literature. By expanding my horizon in the genres I read. I like to try to read classics and history to educate myself.

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Server

Olive Garden Restaurant
07.2023 - Current

High School Diploma -

Rowan College Of South Jersey
Jessica Spencer