Jessica Spencer Kerr
Innovative Operations Leader
New York,NY
Summary
Exceptional Operations Leader with 10+ years of experience leading teams to deliver complex projects. Proven ability to implement and manage various project management methodologies and leverage project management software to optimize delivery. Strong leadership, communication, and problem-solving skills, with a track record of increasing project efficiency and driving successful project outcomes.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager : Marketing and Creative
VS&Co : Victoria’s Secret + PINK
10.2021 - Current
- Manage a high performing team who owns the end-to-end process for all Creative and Marketing milestones, influencer special projects, design collaborations and brand events.
- Brand Operations lead for The Victoria’s Secret Fashion Show 24’ and The World Tour 23’. Lead the relationships between agency and brand, along with all creative executions on owned, earned and paid channels.
- Define and implement project management methodologies, standards, and tools to optimize delivery for all large scale projects.
Program Manager: Change Delivery
NBC Universal: Peacock
04.2021 - 10.2021
- Own the end-to-end process and calendar management of DTC programs for Peacock.
- Manage executive level communication for all meeting updates and cross functional partners to ensure timelines and milestones deadlines are being met.
- Go-to expert in Process knowledge, project management, architecture and change management through the guiding principles of Six Sigma.
Senior Professional Services Consultant
Wrike
10.2020 - 04.2021
- Managed and owned individual customer engagements for large global customer rollouts.
- Drove end-to-end customer onboarding, including the Discovery, Design, Configuration, Rollout, and Adoption.
Senior Manager, Marketing Strategy and Technology
Gap INC.
02.2018 - 05.2020
- Led the project execution to streamline Project Management Software across the Gap Inc. retail portfolio of eight brands to align process and operating procedures within the Marketing Teams.
- Sat on the Marketing Pillar of the Lean Team, a strategy group under the INC. PMO and was trained by Six Sigma black belts in the guiding principles.
- Acting liaison between eight brands and the external vendors managing millions of dollars in contracts and was able to ensure savings for the organization.
Senior Manager, Marketing Operations and Technology
Gap INC.
11.2015 - 02.2018
- Project Manager and owner of process and software implementation for Gap Marketing.
- Led the Strategy, Implementation and Adoption for Workfront, WebDam, Allocadia, Adobe Integrations, CrossCap and SharePoint Integrations.
Project Manager, Integrated Marketing
Gilt
01.2014 - 11.2015
- Project Managed and assisted the Senior Marketing Manager in building Integrated Marketing campaigns in local, national, and cross-functional markets.
- Customized JIRA, led the end-to-end user training for all teams.
Education
Bachelor of Arts - Marketing and International Business
University of Cincinnati
Cincinnati, Ohio 08.2005 - 06.2009
Skills
- Adobe Workfront
- Project Management
- Data Driven Strategy
- Problem Solving
- Process Implementation
- Marketing Technology
- Change Management
Timeline
Operations Manager : Marketing and Creative
VS&Co : Victoria’s Secret + PINK
10.2021 - Current
Program Manager: Change Delivery
NBC Universal: Peacock
04.2021 - 10.2021
Senior Professional Services Consultant
Wrike
10.2020 - 04.2021
Senior Manager, Marketing Strategy and Technology
Gap INC.
02.2018 - 05.2020
Senior Manager, Marketing Operations and Technology
Gap INC.
11.2015 - 02.2018
Project Manager, Integrated Marketing
Gilt
01.2014 - 11.2015
Bachelor of Arts - Marketing and International Business
University of Cincinnati
08.2005 - 06.2009
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