JESSICA SPINA
Bulverde,TX
Summary
Strategic Onboarding Specialist with well-established background in HR and recruitment processes. Adept in coordinating onboarding activities with excellent communication skills to interact with new hires and managers. Reliable and dedicated to utilizing industry's best practices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Recruitment Specialist/Onboarding Coordinator
Farmers Insurance District Office
01.2022 - 08.2024
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Put together employee files and collected required digital or physical information to meet requirements.
- Trained new hires in technology required to access company systems and complete job tasks.
- Provided exceptional candidate experience throughout recruitment process, maintaining consistent communication and transparency.
- Promptly corresponded with applicants and coordinated and conducted interviews.
Retention Specialist
Hand & Stone
11.2021 - 01.2022
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Saved over 150 clients from canceling accounts
Order Selector
Core Mark
02.2018 - 01.2021
- Accurately selected orders from inventory according to customer request, utilizing RF scanner and pallet jack
- Efficiently loaded, unloaded products onto, off trailers using appropriate material handling equipment
- Effectively communicated with warehouse personnel, supervisors and managers to ensure accuracy of order fulfillment
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Wrapped pallets in shrink wrap prior to loading.
- Top order selector able to pick 50 items per minute
Curbside Shopper
HEB
01.2017 - 02.2018
- Provided courteous customer service at all times while handling requests with professionalism and urgency
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Demonstrated ability to quickly adapt to changing environments in order to meet customer demands
- Processed customer orders accurately and efficiently
- Order selected 594 items per hour.
Education
High School Diploma -
East Chicago Central High
East Chicago, IN06.2000
Skills
- Resume Screening
- Software Knowledge
- Customer service
- Bilingual
- Adaptability
- Effective communication
- Training development
- New Hire Onboarding
- Sales experience
- Data Entry
- Motivating Teams
- Excel proficiency
Certification
- General Lines Property & Casualty
- Food Certification
- Woman of Distinction
- Fork Lift Certified
Languages
Spanish
Professional Working
Timeline
Recruitment Specialist/Onboarding Coordinator
Farmers Insurance District Office
01.2022 - 08.2024
Retention Specialist
Hand & Stone
11.2021 - 01.2022
Order Selector
Core Mark
02.2018 - 01.2021
Curbside Shopper
HEB
01.2017 - 02.2018
High School Diploma -
East Chicago Central High