Results-driven individual with a extensive track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Hi, I’m
Jessica Spurlock
Frederick,CO
Summary
Overview
7
years of professional experience
1
Certification
Work History
Bae Systems Inc.Broomfield, CO
Administrative Assistant II
01.2024 - Current
Job overview
- Provided administrative support to directors, including scheduling meetings, managing calendars, and responding to customers on behalf of the directors
- Created travel arrangements and distributed travel details
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials
- Maintained confidentiality and handled sensitive information with discretion.
- Fostered and sustained productive working relationships with team members and external stakeholders.
- Applied problem-solving skills to address challenges, improve processes, and resolve issues
- Developed a tracking system for managing a $2 million budget, which was instrumental in keeping us on budget.
- Worked independently and as part of a team to prioritize tasks and meet deadlines
JG BeautyBoulder, CO
Small Business Owner
07.2020 - Current
Job overview
- Managed and oversaw day-to-day operations to ensure workflow aligned with company goals and objectives
- Devised and executed effective market strategies, meticulously analyzing resources and costs to optimize business outcomes
- Managed inventory operations, ensuring seamless stock replenishment to meet demand, and maximize organization
- Diligently maintaining updated and organized business files, records, and materials
- Exhibited exceptional conflict resolution, addressing customer complaints and concerns, increasing customer satisfaction and retention
- Cultivated lasting client relationships, enhancing customer loyalty, and trust
- Efficiently scheduled client appointments and maintained meticulously organized calendars using Outlook
- Demonstrated proficiency in translating customers' preferences and directives into unique stylistic executions, leveraging creative acumen discernment
- Hairstylist
Bae Systems Inc.Broomfield, CO
Administrative Assistant I
07.2022 - 12.2023
Job overview
- Collaborated with other admins to develop a detailed administrative guide.
- Streamlined coordination and scheduling of complex internal and external meetings using Outlook calendar for senior-level professionals
- Prioritized and managed complex Outlook Calendar items on behalf of senior-level professionals, ensuring prompt notification of meeting changes and efficient schedule management throughout the day
- Scheduled meetings and conference rooms to ensure seamless arrangements
- Coordinated all aspects of domestic and international travel (air, ground, and lodging) for both business and personal purposes, expertly managing payments and maintaining real-time tracking of meeting and itinerary changes
- Streamlined the organization and preparation of cash advances and expense reports using the Costpoint 7 & 8 expense system
- Collaborated closely and effectively with peer team members, providing reliable backup support, including covering lunch breaks and handling out-of-office absences
- Delivered proficient administrative assistance to primary professionals, managing inbound calls, preparing documents, and coordinating meetings, among other responsibilities
- Assisted with overflow needs, demonstrating flexibility and adaptability to support various tasks, and ensure smooth operations
Medical Spa: Rinnova Skin & BodyBoulder, CO
Front Desk Patient Coordinator
10.2020 - 02.2022
Job overview
- Meticulously analyze client appointments and intricacies, coordinating schedules to ensure a consistent and efficient workflow
- Exemplified a customer-centric approach, providing outstanding service to ensure the smooth and seamless operation of all activities
- Professionally assisted guests while proactively maintaining and enhancing company productivity and efficiency
- Offered expert guidance and tailored recommendations to clients, taking into account pricing and scheduling requirements
- Oversaw compliance of all company proposals with established procedures, rules, and regulations
- Handled and promptly addressed customer inquiries and concerns through clear and effective communication channels
- Manages company invoices, collaborating with the office manager as necessary to maintain efficient financial coordination
Kantor & CoBoulder, CO
Hairstylist
08.2017 - 06.2020
Job overview
- Exemplified exceptional customer service by tailoring hair styling to individual preferences and inquiries
- Implemented state board sanitation procedures, meticulously analyzing financial requirements for enhanced sanitation supplies allocation
- Pioneered innovative marketing strategies, orchestrating social media management, and fostering in-person interactions to drive significant company sales growth
- Demonstrated exceptional time management skills in a dynamic and fast-paced work environment
- Cultivated strong rapport and fostered professional relationships with clients and colleagues, fostering a harmonious and collaborative work atmosphere
- Displayed adept problem-solving abilities, swiftly identifying and executing solutions, while fostering seamless teamwork among fellow staff members
- Spearheaded revenue optimization by effectively upselling services and products to customers
Kantor & CoBoulder, CO
Manager
08.2017 - 01.2019
Job overview
- Proactively anticipated material requirements and potential delays to mitigate any impacts on project schedules
- I provided expert guidance and training to staff, prioritizing tasks effectively for optimal performance
- Oversaw inventory management, promptly placing orders when necessary to maintain seamless operations
- Ensured the delivery of top-notch customer service, consistently meeting and exceeding clients' needs
- Delegated tasks efficiently among staff, and swiftly resolved customers' inquiries and concerns
- Formulated strategic goals for salon growth, crafting proposals that included thorough cost/pricing analysis
- Spearheaded the development and execution of impactful marketing strategies, displaying exemplary leadership and guidance in overseeing company operations
- Proficiently managed various administrative tasks, including handling calls, emails, client check-ins and check-outs, and scheduling appointments
- I assumed responsibility for payroll management and bookkeeping, enabling accurate estimation of future company expenses
Education
Baldwin Beauty SchoolAustin, TX
Cosmetology License from Cosmetology
08-2015
University Overview
Cedar Park High SchoolCedar Park, TX
High School Diploma
06-2014
University Overview
Skills
- Budgeting & Financial Management
- Confidentiality & Discretion
- Problem Solving
- Timeline Planning & Management
- Collaboration
- Energetic & Personable
- Reliable
- Adaptable & Flexible
- Task prioritization
- Customer Relations
- Decision Making
- Microsoft Software
Certification
- DoD TS Clearance - Active
- Notary Public - Active
- Google Project Management Certification - 06/2022
Timeline
Administrative Assistant II
Bae Systems Inc.
01.2024 - Current
Administrative Assistant I
Bae Systems Inc.
07.2022 - 12.2023
Front Desk Patient Coordinator
Medical Spa: Rinnova Skin & Body
10.2020 - 02.2022
Small Business Owner
JG Beauty
07.2020 - Current
Hairstylist
Kantor & Co
08.2017 - 06.2020
Manager
Kantor & Co
08.2017 - 01.2019
Baldwin Beauty School
Cosmetology License from Cosmetology
Cedar Park High School
High School Diploma