Jessica Squires
Schenectady,New York
Summary
Dynamic professional at Montgomery County Department of Social Services, excelling in account analysis and client maintenance. Adept at problem-solving and effective communication, I ensure quality control and compliance in all tasks. Committed to enhancing client relationships and delivering exceptional service in fast-paced environments. Experienced and dependable worker with a proven track record of efficiently completing tasks in various settings. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Account Clerk Typist/Child Support Unit
Montgomery County Department of Social Services
Schenectady, NY
03.2025 - Current
- Prepared journal entries, entered data into accounting system, and maintained general ledgers.
- Maintained accurate client files and updated customer information
- Researched discrepancies and performed corrective action as necessary.
- Performed account analysis to ensure accuracy of records.
- Created and filled out Excel spreadsheets to track data.
NASM Certified Personal Trainer
Orange Theory Fitness
Schenectady, NY
03.2024 - 03.2025
- Conducted initial assessments to evaluate clients' exercise levels and medical history.
- Explained advantages of strength training techniques alongside cardiovascular exercises.
- Maintained accurate client records, including body fat percentage and workout routines.
- Motivated clients by providing ongoing encouragement throughout sessions.
- Collaborated with staff to create effective strategies for client success.
- Ensured cleanliness and proper functioning of all equipment prior to use.
- Provided customized nutritional guidance based on individual preferences.
- Established relationships with members to enhance their fitness journeys.
Certified Phlebotomy Technician
Ellis Hospital
Schenectady, NY
10.2015 - 08.2020
- Managed and oversaw all aspects of the day-to-day operations of the laboratory.
- Trained new phlebotomy technicians and staff on proper techniques and operations of the laboratory.
- Organized workflows within the laboratory setting in order to maximize efficiency.
- Performed venipunctures on patients of all ages.
- Maintained accurate patient records, ensuring data security, and managing healthcare information.
- Counseled patients to ease fears, explain procedures, and enhance comfort and cooperation during blood draws.
- Demonstrated proficiency in drawing blood from difficult veins, including neonates and geriatric patients.
- Performed basic lab tests such as urinalysis, glucose monitoring, hematocrit levels.
- Adhered to infection control procedures to ensure the safety of both staff and patients.
- Ensured that quality control was maintained throughout the phlebotomy process.
- Provided patient education regarding the procedure being performed and post-procedure care instructions.
- Conducted monthly quality assurance checks to ensure accuracy of equipment used in collecting samples.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Interviewed patients to verify test requisitions and patient identity.
- Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Scheduled appointments and managed patient flow to minimize wait times.
- Analyzed staffing needs within the organization based on projected patient volumes.
- Developed strategies for improving the quality of medical services provided by the organization.
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
- Distributed patient satisfaction surveys to address patient concerns, issues and grievances.
- Monitored and maintained supply of medical equipment, tools and accessories.
- Communicated with patients with compassion while keeping medical information private.
Medical Assistant
Community Care Physicians
Schenectady , NY
02.2003 - 10.2005
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Conducted EKGs, audiograms, and other diagnostic tests as requested by the physician.
- Administered medications and treatments as directed by the physician.
- Collected samples from patients for laboratory testing purposes.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Changed dressings on wounds to prevent infection and check for healing.
Licensed Veterinary Technician
Guilderland Animal Hospital
Albany , NY
05.2000 - 01.2003
- Dispensed medications and vaccinations prescribed by veterinarians, and monitored patient response to treatment plans.
- Administered anesthesia and assisted in surgical procedures as directed by the veterinarian.
- Prepared medication dosages according to prescription orders and administered them to patients orally or topically as instructed by a veterinarian.
- Educated clients on animal health care, including proper nutrition, preventive care, parasite control and general husbandry practices.
- Assisted with emergency situations such as trauma cases, difficult births and postoperative care.
- Processed laboratory specimens for analysis using various testing methods such as fecal flotation, urinalysis, blood smears.
- Performed dental cleanings on animals using ultrasonic scalers; extracted teeth when necessary.
- Managed inventory of medical supplies; ordered new supplies when needed.
- Utilized radiography equipment to take X-rays of animals for diagnostic purposes under the direction of a veterinarian.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
Education
Associate of Applied Science - Veterinary Science
SUNY At Delhi
Delhi05-2001
Skills
- Account analysis and client maintenance
- Customer relationship management
- Quality control
- Patient interaction
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Health information compliance
- Administrative skills
- Self-motivation
- Adaptability
Certification
- LVT - New York State Licensed Veterinary Technician
- CPR/AED certified
- EKG certified
- NASM Certified Personal Trainer
- NHA Certified Phlebotomy Technician
Timeline
Account Clerk Typist/Child Support Unit
Montgomery County Department of Social Services
03.2025 - Current
NASM Certified Personal Trainer
Orange Theory Fitness
03.2024 - 03.2025
Certified Phlebotomy Technician
Ellis Hospital
10.2015 - 08.2020
Medical Assistant
Community Care Physicians
02.2003 - 10.2005
Licensed Veterinary Technician
Guilderland Animal Hospital
05.2000 - 01.2003
Associate of Applied Science - Veterinary Science
SUNY At Delhi
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