Jessica Stambach
Summary
Dynamic Grooming Salon Manager with a proven track record at Barkzone LLC, excelling in employee training and social media marketing. Expert in implementing health and safety regulations, enhancing client retention through exceptional communication and personalized service. Recognized for fostering a collaborative team environment and optimizing operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Grooming Salon Manager
Barkzone LLC
04.2019 - Current
- Supervised daily grooming operations to ensure high-quality pet care standards for dogs and cats at a high volume grooming, daycare, and boarding facility.
- Trained and mentored staff on grooming techniques and customer service.
- Implemented inventory management system to streamline supply ordering processes.
- Developed scheduling procedures to optimize staff efficiency during peak hours.
- Attended to clients and provided excellent customer service upon arrival and at checkout to process all client grooming requests.
- Corresponded with all clients via email, phone, and various POS systems.
- Managed marketing portion of business, including social media, SEO, and online presence to create long lasting relationships with clients.
- Established safety protocols to minimize risks and ensure compliance with regulations.
- Maintained a calm, professional demeanor when dealing with challenging situations or difficult animals, ensuring minimal disruption within the salon environment.
- Managed client complaints or concerns promptly and effectively, upholding the salon''s reputation for excellent customer care.
- Ordered supplies for forecasted grooming demands.
- Fostered strong relationships with clients through excellent communication skills and personalized attention to their pets needs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Professional Pet Groomer
Beauty for the Beast
08.2013 - 04.2019
- Developed customized grooming plans based on individual pet needs and owner preferences.
- Oversaw daily operations, ensuring efficient workflow and high standards of pet care.
- Enhanced customer relationships through effective communication and personalized service approaches.
- Implemented new grooming tools and systems to improve efficiency and client satisfaction.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Demonstrated expertise in handling various breeds, sizes, and temperaments of dogs and cats throughout the grooming process.
- Increased repeat business through exceptional customer service and attention to detail in grooming tasks.
Manager/Grooming Manager
Townhouse Pet Care
08.2010 - 07.2013
- Directed daily operations to ensure high-quality pet care services and customer satisfaction.
- Developed training programs for staff to enhance service delivery and operational efficiency.
- Implemented inventory management systems, optimizing supply levels and reducing costs.
- Led team meetings to address performance issues and foster a collaborative work environment.
- Established protocols for animal safety and health compliance, improving service standards.
- Analyzed customer feedback to refine service offerings, driving improved client retention rates.
- Coordinated scheduling of staff shifts, ensuring adequate coverage during peak periods.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Veterinary Technician
Fan Veterinary Clinic
02.2007 - 07.2010
- Administered vaccinations and medications to patients, ensuring compliance with veterinary protocols.
- Managed inventory of medical supplies, optimizing stock levels to support clinic operations efficiently.
- Collaborated with veterinarians to develop tailored treatment plans based on individual animal needs and conditions.
- Monitored patient vitals during examinations, providing critical information for diagnosis and treatment.
- Educated pet owners on post-operative care and preventive health measures, enhancing client relationships.
- Restrained animals to protect veterinarians from potential harm.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
Education
Bachelor of Arts - Marketing
Virginia Commonwealth University
Richmond, Virginia, VA06-2010
Bachelor of Arts - Photography
Virginia Commonwealth University
Richmond, Virginia, VA06-2010
Certificate - Medical Terminology
Universal Classes
Online08-2009
Skills
- Certified Fear Free Groomer
- Health and safety regulations
- Employee training
- Appointment scheduling
- Staff management
- Industry trends awareness
- Social media marketing
- Excellent communication
- Adaptability and flexibility
Certification
Certified Fear Free Groomer with Training in Pet Best Practices
Timeline
Grooming Salon Manager
Barkzone LLC
04.2019 - Current
Professional Pet Groomer
Beauty for the Beast
08.2013 - 04.2019
Manager/Grooming Manager
Townhouse Pet Care
08.2010 - 07.2013
Veterinary Technician
Fan Veterinary Clinic
02.2007 - 07.2010
Bachelor of Arts - Marketing
Virginia Commonwealth University
Bachelor of Arts - Photography
Virginia Commonwealth University
Certificate - Medical Terminology
Universal Classes