Jessica Stamper
Galva
Summary
Experienced with patient care, administrative tasks, and healthcare support. Utilizes strong communication and interpersonal skills to enhance patient interactions and support medical teams. Track record of providing compassionate care and maintaining organized, efficient healthcare environments.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
1
1
Certification
Work History
Certified Support Recovery Specialist
Codac Behavioral Health Services Of Pima County
- Maintained client confidentiality and adhered to HIPAA guidelines
- Supported clients with compassionate, empathetic face-to-face counseling.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Advocated for patient preferences and needs during interdisciplinary team meetings, contributing to more personalized care plans.
- Coordinated appointments with specialists to ensure comprehensive care for patients across multiple disciplines.
- Educated family members on proper caregiving techniques, empowering them to provide effective home-based support for their loved ones after discharge from the facility.
- Improved quality of care by staying current on industry best practices and attending relevant training sessions and workshops.
- Collaborated with multidisciplinary teams to develop individualized care plans, resulting in better patient experiences.
- Documented case management activity for accurate, reliable records.
- Provided a wide range of therapeutic groups and individual therapy.
English as a Second Language Teacher
Red Wagon School
- Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
- Increased student confidence through regular feedback and personalized instruction.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Educated students in basics of English grammar and conversational speaking.
- Designed interactive lessons to engage all learning styles and promote active participation.
- Created new lesson plans based on course objectives.
- Advised school administration on the selection of appropriate ESL resources and materials for use in the classroom setting.
English as a Second Language Teacher
Children's American Academy
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Established strong rapport with students, parents, and fellow educators, fostering positive relationships within the school community.
- Attended workshops to learn about student motivation and engaging learning activities.
- Coordinated language immersive field trips that allowed students to associate knowledge with real-world experiences.
- Collaborated with colleagues to share best practices, creating a supportive teaching community.
- Developed and implemented a comprehensive curriculum, resulting in improved student performance.
- Developed individualized learning plans tailored to each student''s unique needs, ensuring a targeted approach to language acquisition and skill development.
- Created monthly academic status reports based on in-depth student evaluations.
- Coordinated communication between students and school administration to create culturally-sensitive learning environment.
- Modified curriculum plans with colleagues to meet changing student needs.
- Set assessments to measure student progress and identify growth opportunities.
- Created and delivered engaging lesson plans to accommodate different learning styles.
Little Raptor Daycare
Galva-Holstien Elementary
2022 - 2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Interacted with children ages birth- 5 years, all with very needs and abilities
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Customer Service Department Manager
McDonald's Restaurant
2017 - 2020
- Managed daily scheduling and staffing needs, ensuring optimal coverage during peak business hours.
- Enhanced customer experience with proactive problem-solving techniques, leading to higher satisfaction scores.
- Facilitated ongoing staff training sessions on product knowledge, company updates, and customer service best practices.
- Championed a positive work environment built on open communication, teamwork, mutual respect, and personal accountability.
- Successfully managed high-volume periods through careful planning and efficient resource allocation.
- Improved customer satisfaction by efficiently resolving inquiries and complaints in a timely manner.
- Served as a point of escalation for complex customer concerns requiring managerial intervention.
- Reduced employee turnover rate through focused training programs and targeted hiring strategies.
- Led, built and developed team for modeling service excellence.
Case Manager
DHHS Of Nebraska
2013 - 2015
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZMaster of Science - Clinical Mental Health Counceling
University of Phoenix
Tempe, AZTESOL/TESL Certification - Teaching English As A Second Language
Oxford Seminars
Los Angeles, CAAssociate of Arts - Liberal Arts
Pima Community College
Tucson, AZ12-2007
Skills
- Comprehensive patient management
- Family assistance
- Psychological support services
- Patient care coordination
- Substance use intervention skills
- Patient documentation
- Collaborative teamwork
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Certified Support Recovery Specialist
Codac Behavioral Health Services Of Pima County
English as a Second Language Teacher
Red Wagon School
English as a Second Language Teacher
Children's American Academy
Little Raptor Daycare
Galva-Holstien Elementary
2022 - 2023
Customer Service Department Manager
McDonald's Restaurant
2017 - 2020
Case Manager
DHHS Of Nebraska
2013 - 2015
Bachelor of Science - Psychology
University of Phoenix
Master of Science - Clinical Mental Health Counceling
University of Phoenix
TESOL/TESL Certification - Teaching English As A Second Language
Oxford Seminars
Associate of Arts - Liberal Arts
Pima Community College
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