Jessica Stanley
Barfield Construction
Damascus,VA
17
years of professional experience
Dedicated people person with strong customer service and problem-solving skills. Proven ability to enhance operational efficiency and ensure high standards of health and safety in various environments.
Work History
Construction Cleaner
2 Years 4 Months- Maintained cleanliness and organization in construction sites to ensure safety and efficiency.
- Operated industrial cleaning equipment, including floor scrubbers and pressure washers, to achieve high standards.
- Assisted in the removal of debris and hazardous materials, adhering to safety protocols consistently.
- Conducted routine inspections for compliance with cleanliness standards and reported deficiencies promptly.
- Improved site aesthetics with thorough cleaning and removal of dust, dirt, and grime on finished surfaces.
- Maintained high levels of workplace hygiene by regularly sanitizing common touchpoints such as doorknobs or handles throughout the day.
Customer Service Team Lead
6 Years- Led customer service team to enhance operational efficiency and improve service quality.
- Trained and mentored staff on best practices for customer interaction and conflict resolution.
- Implemented process improvements to streamline order handling and reduce wait times.
- Monitored performance metrics to ensure adherence to company standards and policies.
- Resolved escalated customer issues with effective problem-solving strategies and empathy.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
Hospitality Associate
2 Years- Assisted guests with check-in and check-out processes to ensure smooth arrival and departure experiences.
- Maintained cleanliness and organization of lobby and common areas, enhancing guest satisfaction.
- Provided information on local attractions and services, promoting engagement with community offerings.
- Handled guest inquiries and complaints promptly, contributing to positive customer relations.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Handled guest complaints professionally and diplomatically, leading to positive resolutions and repeat business.
Shift Leader
1 Year 5 Months- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members on food safety procedures and customer service excellence.
- Coordinated shift schedules, optimizing staffing levels to meet peak demand times.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Head Cashier
21 Years 5 Months- Oversaw daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on register procedures and customer service standards.
- Managed end-of-day cash reconciliation, identifying discrepancies and resolving issues promptly.
- Implemented process improvements that reduced wait times during peak hours.
- Assisted in inventory management, tracking stock levels to prevent shortages or excesses.
- Delivered exceptional customer service, addressing inquiries and resolving complaints effectively.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Education
High School Diploma
Skills
Physically able bodied
Dependable
Punctual
Can work alone or as a team
Follows instructions well
Experienced in janitorial fields
Organized
Excellent attention to detail
Customer service
Time management
Fast learner
Maintains safe work environment
Timeline
Construction Cleaner
Barfield Construction
01.2020 - 05.2022Read More
Customer Service Team Lead
Charley’s Phillysteaks
02.2013 - 02.2019Read More
Hospitality Associate
Alpine Motel
08.2010 - 08.2012Read More
Shift Leader
Hardees Resturant
01.2010 - 06.2011Read More
Head Cashier
Burger King
04.2005 - 2010Read More
Abingdon High School
High School Diploma
Read More