Jessica Stapleton
Dandridge,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
District Manager
Firehouse Subs
01.2024 - Current
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Created robust succession plans for key positions within each location, ensuring seamless transitions and continued excellence in operations during personnel changes.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Organized promotional events and interacted with community to increase sales volume.
Operations Manager
Intuit/Turbo Tax
10.2017 - 05.2023
- Implemented quality control systems that boosted overall product consistency and reliability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Handled staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Office Manager/HR Executive
Tennessee Spine Institute
08.2015 - 10.2017
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Organized and updated databases, records and other information resources.
- Oversaw accounting, budgeting, and financial reporting.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Human Resources Manager
Gilman's Staffing Services
03.2010 - 10.2015
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Established effective succession planning strategies to prepare future leaders in line with organizational objectives.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Store Manager/District Manger/Marketing Manager
Rue 21
04.2005 - 03.2010
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Developed and implemented successful staff incentive programs to motivate employees.
Store Manager/S.O.S. Manager/Marketing
Claire's Boutique
02.1999 - 04.2005
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Associates of Applied Business/Human Resources - Human Resources of Applied Business
Walter State
Morristown, TN05.2001
High School Diploma -
Rutledge High School
Rutledge, TN05.1996
Skills
- Proficient in Microsoft Outlook, Excel, Lotus, and most payroll software programs
- Information Analysis
- Market intelligence
- Business Development
- Sales management
- Operations Improvements
- Marketing Strategy Development
- Customer Complaint Resolution
- Budget Management
- Contractor Relationship Management
- Projections Development
- Digital Sales
- Account Acquisition
Certification
- CPSP - Certified Professional Sales Person
- Certified Loss Prevention Analyst and Shrink Representative
- Marketing License Certification Graduated 2002
- Developing strategies and tactics to boost the company's reputation and drive qualified traffic
- Deploying successful marketing campaigns from ideation to execution
- Experimenting with various organic and paid acquisition channels
Timeline
District Manager
Firehouse Subs
01.2024 - Current
Operations Manager
Intuit/Turbo Tax
10.2017 - 05.2023
Office Manager/HR Executive
Tennessee Spine Institute
08.2015 - 10.2017
Human Resources Manager
Gilman's Staffing Services
03.2010 - 10.2015
Store Manager/District Manger/Marketing Manager
Rue 21
04.2005 - 03.2010
Store Manager/S.O.S. Manager/Marketing
Claire's Boutique
02.1999 - 04.2005
Associates of Applied Business/Human Resources - Human Resources of Applied Business
Walter State
High School Diploma -
Rutledge High School