Jessica Stapleton
Dandridge,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
District Manager
Firehouse Subs
01.2024 - Current
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Created robust succession plans for key positions within each location, ensuring seamless transitions and continued excellence in operations during personnel changes.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Organized promotional events and interacted with community to increase sales volume.
- Supervised Eight locations to enforce high-quality standards of operation.
- Supervised five locations to enforce high-quality standards of operation.
Operations Manager
Intuit/Turbo Tax
10.2017 - 05.2023
- Implemented quality control systems that boosted overall product consistency and reliability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Handled staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Human Resources Manager
Gilman's Staffing Services
03.2014 - 10.2017
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Established effective succession planning strategies to prepare future leaders in line with organizational objectives.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Guest Relations Operations Manager
Marriott Vacation Villas
03.2010 - 03.2014
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Store Manager/District Manger/Marketing Manager
Rue 21
04.2005 - 03.2010
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Developed and implemented successful staff incentive programs to motivate employees.
Store Manager/S.O.S. Manager/Marketing
Claire's Boutique
02.1999 - 04.2005
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Associates of Applied Business/Human Resources - Human Resources of Applied Business
Walter State
Morristown, TN05.2001
High School Diploma -
Rutledge High School
Rutledge, TN05.1996
Skills
- Proficient in Microsoft Outlook, Excel, Lotus, and most payroll software programs
- Information Analysis
- Market intelligence
- Business Development
- Sales management
- Operations Improvements
- Marketing Strategy Development
- Customer Complaint Resolution
- Budget Management
- Contractor Relationship Management
- Projections Development
- Digital Sales
Certification
- CPSP - Certified Professional Sales Person
- Certified Loss Prevention Analyst and Shrink Representative
- Marketing License Certification Graduated 2002
- Developing strategies and tactics to boost the company's reputation and drive qualified traffic
- Deploying successful marketing campaigns from ideation to execution
- Experimenting with various organic and paid acquisition channels
Timeline
District Manager
Firehouse Subs
01.2024 - Current
Operations Manager
Intuit/Turbo Tax
10.2017 - 05.2023
Human Resources Manager
Gilman's Staffing Services
03.2014 - 10.2017
Guest Relations Operations Manager
Marriott Vacation Villas
03.2010 - 03.2014
Store Manager/District Manger/Marketing Manager
Rue 21
04.2005 - 03.2010
Store Manager/S.O.S. Manager/Marketing
Claire's Boutique
02.1999 - 04.2005
Associates of Applied Business/Human Resources - Human Resources of Applied Business
Walter State
High School Diploma -
Rutledge High School