Jessica Starbuck
Account Manager
Hawaii
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Senior Homeowner Experience Specialist
Vacasa
12.2022 - Current
- Developed and maintained positive relationships with homeowners via email and phone calls.
- Worked with internal departments to triage issues and submit work requests.
- Aided in maximizing revenue for homeowners by providing guidance and education in regards to the short term rental business.
- Researched and resolved complex issues and facilitated prompt resolutions.
- Provided tech guidance
Local Operations Manager
Vacasa
12.2019 - 12.2022
- Trained new staff on job duties, company policies, and safety procedures.
- Handled guest and homeowner calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, tools and systems.
- Analyzed guest and homeowner feedback to identify areas of improvement and implemented actionable solutions.
- Onboarded new homes
- Performed regular inventory
- Maintained positive relationships with homeowners
- Performed regular maintenance inspections
- Established relationships with local vendors
- Maintained an above average NPS (70 upon leaving the position)
- Performed housekeeping when necessary
- Performed all field operation duties in a single market during COVID.
Restaurant Manager
Bento Group
01.2016 - 10.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Education
Bachelor of Science - Biology Teacher Education
University of Alaska Anchorage
Anchorage, AK06.2019
Associate of Arts - General Studies
Valencia College
Orlando, FL06.2014
Skills
- Owner Retention
- Reservations and Ticketing
- Salesforce
- Admin
- Hiver and Twilio
- Peer Training
- Customer Interaction
- Google Spreadsheets and Docs
- POS Systems and Ordering Platforms
- Complaint Resolution
- High-Volume Environments
- Vacasa policies and procedures
Timeline
Senior Homeowner Experience Specialist
Vacasa
12.2022 - Current
Local Operations Manager
Vacasa
12.2019 - 12.2022
Restaurant Manager
Bento Group
01.2016 - 10.2019
Bachelor of Science - Biology Teacher Education
University of Alaska Anchorage
Associate of Arts - General Studies
Valencia College
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